Taylor Vera
Irving,TX
Summary
Diligent Customer Service Representative skilled at listening to customers, exceeding productivity targets, and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
11
11
years of professional experience
Work History
Aerospace Physiology Technician
United States Air Force
Colorado Springs, CO
12.2017 - Current
- Taught classes and instructed students about Physiology and what happens to their bodies at altitude (i.e., gas expansion, Hypoxia, etc.)
- Performed duties in/around Hypobaric Chamber.
- Inspected equipment, systems and components for operational readiness and compliance with standards.
- Scheduled and completed maintenance according to or ahead of schedule.
- Trained and instructed subordinates on maintenance procedures.
- Maintained up-to-date and accurate logs and permanent records of Hypobaric Chamber and Oxygen Equipment.
Customer Service Representative
Best Buy
Irving, TX
10.2013 - 12.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed returns/exchanges, while maintaining professionalism, along with a friendly attitude.
- Occasionally helped out with front lane cashiers to process POS transactions.
Cashier
Wendy's
Irving, TX
05.2011 - 09.2013
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete food purchases, and located items.
- Restocked and organized merchandise in front lanes.
Education
Associate of Applied Science - Aerospace Physiology Technology
Community College of The Air Force
Montgomery, AL11.2019
Associate of Science - Science
North Lake College
Irving, TX08.2016
Skills
- Good Telephone Etiquette
- Training and Development
- Strong communication
- Excellent customer service
- Problem-Solving
Timeline
Aerospace Physiology Technician
United States Air Force
12.2017 - Current
Customer Service Representative
Best Buy
10.2013 - 12.2017
Cashier
Wendy's
05.2011 - 09.2013
Associate of Applied Science - Aerospace Physiology Technology
Community College of The Air Force
Associate of Science - Science
North Lake College
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