Drake Devine
Las Vegas,NV
Summary
Accomplished leader with a proven track record at AMC Theatres, adept in strategic planning and team leadership. Excelled in enhancing customer satisfaction and operational efficiency, showcasing exceptional decision-making and verbal communication skills. Increased profits by effectively managing resources and fostering a positive work environment, demonstrating a commitment to excellence and business administration.
Overview
8
8
years of professional experience
Work History
Manager
AMC Theatres
03.2021 - Current
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cross-trained existing employees to maximize team agility and performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Crew Lead
AMC Theatres
12.2020 - 03.2021
- Monitored team members to verify work quality and address concerns.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Trained employees in time management and proper ways to complete job duties.
Crew
AMC Theatres
12.2019 - 12.2020
- Trained new team members on procedures, customer service, and sales techniques.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
Senior Team Lead
Regal Cinemas
05.2019 - 08.2019
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Served as a resource for representatives, answering questions and providing guidance on best practices in addressing specific customer concerns.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
Team Lead
Regal Cinemas
02.2019 - 05.2019
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
Associate Manager
Regal Cinemas
08.2017 - 02.2019
- Enhanced team productivity by implementing efficient project management strategies.
- Managed cross-functional projects, ensuring timely completion and alignment with company objectives.
- Championed employee engagement initiatives, boosting morale and promoting a positive workplace culture.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
Film Crew Associate
Regal Cinemas
10.2016 - 08.2017
- Maintained up-to-date knowledge of product and service changes.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Bachelor of Arts - Economics
University of Nevada, Las Vegas
Las Vegas, NV05-2020
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Documentation and reporting
- Strategic planning
- Shift scheduling
Timeline
Manager
AMC Theatres
03.2021 - Current
Crew Lead
AMC Theatres
12.2020 - 03.2021
Crew
AMC Theatres
12.2019 - 12.2020
Senior Team Lead
Regal Cinemas
05.2019 - 08.2019
Team Lead
Regal Cinemas
02.2019 - 05.2019
Associate Manager
Regal Cinemas
08.2017 - 02.2019
Film Crew Associate
Regal Cinemas
10.2016 - 08.2017
Bachelor of Arts - Economics
University of Nevada, Las Vegas
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