Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Lori Graziano

Savannah,GA

Summary

General manager with 25 years of managerial and serveSafe certified. strategic-planning and people-management skills. Customer-oriented experience with POS systems, food preparation and safety regulations. Hardworking rgm focused on producing quality food and providing excellent customer service. Who successfully manages large-volume orders and adeptly operates grills, deep-fat fryers and griddles. Highly efficient at preparing food orders quickly while greeting all customers and managing the cash register accurately.

Overview

42
42
years of professional experience

Work History

General Manager of Food Service

SUBWAY®Restaurants
03.2018 - Current
  • Optimized inventory management resulting in reduced food waste.
  • Increased customer satisfaction by implementing effective staff training and performance management programs.
  • Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
  • Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
  • Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.

Associate

Publix Grocery Store
06.2016 - 02.2018

Work in several departments

Bakery, produce, stock, sales assistant

In the bakery I was in charge of packaging and pricing items to go on the sales floor.

In produce I was replenishing stock on the floor and making packaged produce and pricing. Stock I was in charge of restocking shelves as needed. Sales assistant. I was in charge of all the tag changes on the shelves and making signs for weekly ads and displaying them.




RGM

Pilot Travel Centers
10.2004 - 05.2016
  • Monthly inventory control and weekly stock ordering, scheduling
  • Quickly unloaded product shipments and stocked freezers
  • Followed all established restaurant practices and procedures
  • Carefully maintained sanitation, health and safety standards in all work areas

Co Manager

Arby's
01.2004 - 10.2004
  • Took necessary steps to meet customer needs and effectively resolve food or service issues
  • Communicated clearly and positively with co-workers and management
  • Packaged menu items into bags or trays and placed drink orders into carriers
  • Accurately measured ingredients required for specific food items
  • Quickly unloaded product shipments and stocked freezers
  • Assisted management with monthly inventory control and weekly stock ordering

General Manager

Wendy's
08.1994 - 09.2004
  • Responsibilities include posting invoices weekly inventory
  • Daily reports for sales
  • Preparing and placing truck orders
  • Orientation for new employees preparing employee schedules

Book Keeper/ Cashier

Morrisons cafeteria
10.1986 - 08.1994
  • Responsibilities included computer entry of daily and week ending reports
  • Payroll process payments checking in vendors
  • Breakfast supervisor in charge of wait staff

Cashier/ Night Stock

Piggly Wiggly
10.1985 - 06.1986
  • Quickly unloaded product shipments and stocked freezer
  • Performed general cash register duties

Customer Service Representative

Winn-Dixie
03.1983 - 10.1985
  • Responsibilities included running customer service desk
  • Setting up next day tills and overseeing cashiers
  • Checking in vendors running daily sales reports

Education

High School Diploma - Basic courses

Jupiter High
Jupiter, FL
06.1985

Skills

  • Restaurant management
  • Excellent multi-tasker
  • Engaging personality
  • Proven leader
  • Staff development
  • Inventory control
  • Staff training
  • Calm under pressure
  • Billing
  • Accounts payable
  • I-9 documentation
  • Reliable and punctual
  • Cash handling
  • Reliable team worker
  • Neat, clean and professional appearance
  • Comfortable standing for long time periods
  • Delivers exceptional customer service
  • Commercial deep fryer and slicer operation

Accomplishments

  • Recognized by peers and management for going above and beyond normal job functions.
  • Received presidents ring for maintaining all budgets for the year with Pilot.

Timeline

General Manager of Food Service

SUBWAY®Restaurants
03.2018 - Current

Associate

Publix Grocery Store
06.2016 - 02.2018

RGM

Pilot Travel Centers
10.2004 - 05.2016

Co Manager

Arby's
01.2004 - 10.2004

General Manager

Wendy's
08.1994 - 09.2004

Book Keeper/ Cashier

Morrisons cafeteria
10.1986 - 08.1994

Cashier/ Night Stock

Piggly Wiggly
10.1985 - 06.1986

Customer Service Representative

Winn-Dixie
03.1983 - 10.1985

High School Diploma - Basic courses

Jupiter High
Lori Graziano