Used Excel and Power BI to create a dashboard that allows associates to view the utilization of the Phone Bank
Pulled in data from a nontraditional and difficult source for the Power BI dashboard
Created Excel workbooks for associates to enter their turn-around times on requests
Workbooks are used to create additional visuals for data consumption within the Power BI dashboard
Process mapping for HRIS by using SOPs and other procedures
Used Microsoft Visio to process map
Facilitated meetings with experts to better understand processes and review process maps
Used Microsoft Whiteboard and Kanban to stay organized within the project
Delivery Driver
Door Dash
01.2023 - Current
Promptly pick up food orders from restaurants and deliver them to residences.
Experience working with cutomers and employees to make deliveries more efficient
Landscaping Specialist
Mr Winter
05.2021 - 08.2022
Landscaped both residential and commercial properties, removed concrete and asphalt, operated heavy equipment for landscaping duties, and installed concrete and asphalt
Education
Bachelors of Science - Economics
Elmhurst University
Elmhurst, IL
Skills
Advanced mathematic skills including calculus, algebra, trigonometry, and geometry
Dependable and reliable
Strong teamwork skills
Creativity in problem solving and critical thinking
Communication skills
Timeline
Strategic Support Associate- Non Operations
Jackson National Life Insurance
06.2023 - Current
Delivery Driver
Door Dash
01.2023 - Current
Landscaping Specialist
Mr Winter
05.2021 - 08.2022
Bachelors of Science - Economics
Elmhurst University
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