Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Work Availability
Quote
Timeline
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Whakila Dixon-bey

Whakila Dixon-bey

Bossier City,LA

Summary

Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions. Successful and seasoned Job Title with expertise in providing wide range of high-quality insurance solutions. Possesses deep knowledge of insurance industry with extensive experience assessing customer risk and providing tailored solutions to meet needs. Adept at building trust with clients, providing guidance and financial advice, and delivering outstanding service. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Insurance Agent

Aflac
11.2021 - Current
  • Customer service
  • Greeted customers
  • Managed customer accounts
  • Conducted customer service surveys
  • Handled reservations
  • Resolved customer issues
  • Booked appointments for clients
  • Worked in the inbound call center

Customer Service Representative

FEMA
02.2019 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Customer Service Rep

Teleperformance
02.2019 - 10.2021
  • Greeted customers
  • Managed customer accounts
  • Conducted customer service surveys
  • Handled reservations
  • Resolved customer issues
  • Booked appointments for clients
  • Worked in the inbound call center

Manager/Trainer

Sonic Drive
03.2019 - 07.2021
  • As a SONIC Drive-In General Manager
  • You are responsible for overseeing and managing the daily operations of the Drive-In to provide quality food in a clean,… As a SONIC Drive-In General Manager, you are responsible for managing the daily operations of the restaurant to provide quality food in a clean, safe environment

Home Health Aide

Seeds In Action
02.2019 - 03.2021
  • Supports patients by providing housekeeping and laundry services, shopping for food and other household requirements, preparing and serving meals and snacks, and running errands
  • Assists patients by providing personal services, such as, bathing, dressing, and grooming.

Assistant Manager

Sonic Drive
01.2018 - 12.2019

Manager Customer service representative

Home Instead Senior Care
05.2015 - 01.2017
  • Caregiving personnel care, lifting up the elderly, changing diapers, prescriptions, and other duties..

IHOP, IHOP Restaurant
03.2013 - 06.2015
  • Greet and acknowledge guests and seat patrons by escorting them to assigned table, or communicate delays and offer additional services such as beverages to keep them occupied while waiting
  • Present menus, create personal dining experience, answer questions, and offer information on menu items, beverages, and specials.

Cashier/Customer Service

Silly philly
01.2013 - 06.2014
  • Perform duties which include greeting guest
  • Preorder and Prepare Food
  • Take menus place them on tables
  • Cash out tickets and orders
  • Dennys

Denny's Franchise Restaurant
10.2012 - 12.2013
  • Greet and acknowledge guests and seat patrons by escorting them to assigned table, or communicate delays and offer additional services such as beverages to keep them occupied while waiting
  • Present menus, create personal dining experience, answer questions, and offer information on menu items, beverages, and specials.

Snelling Services, Snelling Staffing Services
04.2012 - 08.2012
  • Server jobs at primarily involve significant amounts of customer service
  • Workers greet customers, take down food and drink orders, and serve made-to-order meals
  • Servers must perform all job requirements while maintaining a professional and friendly attitude
  • Sonic Drive In
  • Sonic Drive-In

02.2009 - 11.2011
  • Greet and acknowledge guests and seat patrons by escorting them to assigned table, or communicate delays and offer additional services such as beverages to keep them occupied while waiting
  • Management

Education

Associate - Nursing

Southern University at Shreveport
Shreveport, LA

Diploma -

Woodlawn High School
Shreveport
05.2010

Associate - Nursing

Bossier Parish Community College
Bossier City, LA
03.2022

Skills

  • Food Service
  • Customer Service
  • Crew Member
  • Nursing
  • Human Resources
  • Talent Management
  • Restaurant Management
  • Senior Care
  • Talent Acquisition
  • Performance Management
  • Change Management
  • Home Care
  • Customer support
  • Communication skills
  • Typing
  • LAN
  • Computer literacy
  • Negotiation
  • Computer skills
  • Employee Orientation
  • Program Management
  • System Administration
  • Computer Networking
  • Microsoft Windows
  • Help Desk
  • Technical Support
  • Certifications and Licenses
  • Driver's license
  • CNA
  • Assessments
  • Customer Focus & Orientation — Proficient
  • October 2019
  • Responding to customer situations with sensitivity
  • Full results: Proficient
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
  • Development in any professional field
  • Account Management
  • Customer Follow-Up
  • Client Relations
  • Auto Insurance
  • Health Insurance
  • Quotes and Sales
  • Sales Expertise
  • Customer Relations
  • Retail Sales Customer Service
  • Grammar
  • Prioritization
  • Research
  • Calm and Professional Under Pressure

Certification

CPR Certification First Aid Certification

Additional Information

  • Authorized to work in the US for any employer

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Insurance Agent

Aflac
11.2021 - Current

Manager/Trainer

Sonic Drive
03.2019 - 07.2021

Customer Service Representative

FEMA
02.2019 - Current

Customer Service Rep

Teleperformance
02.2019 - 10.2021

Home Health Aide

Seeds In Action
02.2019 - 03.2021

Assistant Manager

Sonic Drive
01.2018 - 12.2019

Manager Customer service representative

Home Instead Senior Care
05.2015 - 01.2017

IHOP, IHOP Restaurant
03.2013 - 06.2015

Cashier/Customer Service

Silly philly
01.2013 - 06.2014

Denny's Franchise Restaurant
10.2012 - 12.2013

Snelling Services, Snelling Staffing Services
04.2012 - 08.2012

02.2009 - 11.2011

Associate - Nursing

Southern University at Shreveport

Diploma -

Woodlawn High School

Associate - Nursing

Bossier Parish Community College
Whakila Dixon-bey