Thomas Gartland
Sarasota,FL
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
22
22
years of professional experience
Work History
Account Sales Manager
Gold Coast Eagle Distributing
10.2001 - Current
- Managed 13 Large Grocery Chain Stores and 4 Employees
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
- Identified key entry points to enhance market penetration and maximize returns.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Contributed to team objectives in fast-paced environment.
- Maintained current knowledge of evolving changes in marketplace.
- Met existing customers to review current services and expand sales opportunities.
- Achieved or exceeded company-defined sales quotas.
- Informed customers of promotions to increase sales productivity and volume.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction
- Trained new employees on customer service, money handling and organizing strategies.
Account Manager
Reyes Beverage Group/ Gold Coast Beverage
01.2013 - 09.2015
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Managed 80 small format convenience and chain accounts
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Contributed to team objectives in fast-paced environment.
- Maintained current knowledge of evolving changes in marketplace.
- Met existing customers to review current services and expand sales opportunities.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Achieved or exceeded company-defined sales quotas.
- Set and achieved company defined sales goals.
- Developed, maintained and utilized diverse client base.
- Monitored service after sale and implemented quick and effective problem resolutions.
Education
Associate of Science - Business
Bristol Community College
Fall River, MABusiness
Bridgewater State University
Bridgewater, MASkills
- Business Development
- Order Management
- Staff Development
- Strong Lead Development Skills
- Account Management
- Staff Management
- Business Negotiation
- Sales Solutions
- Product and Service Sales
- Strategic Planning
- Goals and Performance
- Employee Mentoring
- Customer Relationship Management
- Serve Customers
- Customer Rapport
- Promote Products
- Sales Forecasting
- Territory Sales Experience
Timeline
Account Manager
Reyes Beverage Group/ Gold Coast Beverage
01.2013 - 09.2015
Account Sales Manager
Gold Coast Eagle Distributing
10.2001 - Current
Associate of Science - Business
Bristol Community College
Business
Bridgewater State University
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