Hi, I’m
Lorianna Taglieri
Tomball,TX
Summary
Dynamic professional with a proven track record at The Dental Studio, enhancing front office operations by leveraging exceptional multitasking and organization skills. Excelled in customer service and patient coordination, significantly reducing payment delays through effective collaboration. Skilled in AutoCAD, adept at creating efficient architectural solutions. Demonstrates a strong ability to address complex problems with empathy and technical proficiency.
Overview
8
years of professional experience
1
Certification
Work History
The Dental Studio- Cosmetic And Implant Center
Patient Coordinator
11.2022 - Current
Job overview
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Educated patients by explaining preparation instructions for upcoming procedures and tests.
- Collaborated closely with billing departments to resolve any discrepancies or issues related to patient accounts, reducing payment delays.
Mia Bella Trattoria
Waitress
04.2016 - 11.2022
Job overview
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Quantum Woodworks
AutoCAD Drafter
02.2019 - 04.2020
Job overview
- Created, printed, and modified drawings in AutoCAD and Revit.
- Worked with architects, engineers and customers to efficiently resolve planning and construction issues.
- Demonstrated commitment to continuous learning by staying updated on latest industry trends, technologies, and software updates related to AutoCAD drafting.
- Enhanced project efficiency by creating detailed AutoCAD drawings for various engineering projects.
Education
Lone Star College System, Spring, TX
Associate of Science from Architectural Design Technology
12.2024
Central University of Venezuela, Caracas, Venezuela
Bachelor of Science from Architecture And Urbanism
2016
Colegio Maria Santisima , C. Mosén Sol, Caracas 1071, Miranda, Venezuela
High School Diploma
07.2011
Skills
- Insurance Verification
- Appointment Scheduling
- Healthcare Industry Knowledge
- Patient confidentiality
- Multitasking ability
- Customer Service
- Handling Complaints
- Complex Problem-Solving
- Sales Techniques
- AutoCAD Shortcut Commands
- 2D Drafting Proficiency
- AutoCAD proficiency
Certification
- Architect Assistant Certificate - Academia Americana - 2014
- Autocad Certificate - Academia Americana - 2011
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Coordinator
The Dental Studio- Cosmetic And Implant Center
11.2022 - Current
AutoCAD Drafter
Quantum Woodworks
02.2019 - 04.2020
Waitress
Mia Bella Trattoria
04.2016 - 11.2022
Lone Star College System
Associate of Science from Architectural Design Technology
Central University of Venezuela
Bachelor of Science from Architecture And Urbanism
Colegio Maria Santisima
High School Diploma
- Architect Assistant Certificate - Academia Americana - 2014
- Autocad Certificate - Academia Americana - 2011
Accomplishments
- Eliminated unnecessary care bottlenecks to drive improvements to patient satisfaction and quality assurance initiatives.
- Devised new program to optimize work effectiveness.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of up to fifteen employees in the development of the patients care
Software
Open Dental
Microsoft Office
AutoCAD
Revit
Adelo POS
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