Shelby Finney
Raleigh,NC
Summary
Upbeat, courteous, and helpful customer service professional. Excellent communication and organizational skills, along with strong work ethic, aimed at projecting a positive company image.
Overview
12
12
years of professional experience
Work History
Nanny/Household Manager
Care.com
Raleigh, NC
09.2017 - Current
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Transport/accompanying children to activities, medical appointments, restaurants, arranging playdates, school, and team sport practices.
- Responsible for maintaining proper inventory and groceries in household.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Worked with parents to develop and implement discipline programs to promote positive behavior.
- Managed financial operations for household of 5 members.
- Performed cleaning and organization duties.
- Coordinated meals for all family members with focus on catering to dietary restrictions.
- Scheduled appointments for medical, dental and self-care needs.
Personal Shopper
Lowes Foods/Instacart
Raleigh, NC
01.2017 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maximized efficiency by scanning items quickly and completing as many as 3 orders per hour.
- Worked productively with customers to meet order requirements and service expectations.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Maintained optimal financial controls by following loss prevention procedures and protecting cash assets.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Picked quality and accurate items for 20-30 daily customer orders.
Research and Plan Unit Intern
Raleigh Police Department
Raleigh, NC
01.2021 - 05.2021
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Identified issues, analyzed information and provided solutions to problems.
- Responsible for providing planning and research for development, implementation and/or operation of specialized departmental programs and operations by utilizing variety of analysis techniques.
- Completed weekly research projects and tasks by utilizing variety of analysis techniques.
- Completed weekly readings/research on policies, community building, initiatives, laws, and ideas from police departments around the United States.
- Used coordination and planning skills to achieve results according to schedule.
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Prepared variety of different written communications, reports and documents
- Learned new skills and applied to daily tasks to improve efficiency and productivity
Field Marketing Manager
The Black Sheep
Raleigh, NC
08.2019 - 03.2021
- Led development and implementation of company-level marketing plans to achieve revenue and brand exposure goals.
- Evaluated consumer preferences and behaviors, combined with market trends and historical data, to adjust and enhance campaigns.
- Directed marketing projects through conceptual planning, schedule management and final implementation.
- Oversaw implementation of field events resulting in increase of average lease signs of at least 3 new clients per week.
- Continually maintained and improved company's reputation and positive image in markets served.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
Cashier
Lowes Foods
Raleigh, NC
05.2016 - 12.2016
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Educated employees on register use, merchandising and customer service.
- Solicited customers to purchase loyalty and promotional items, successfully bringing in $500 per month in new revenue.
Education
Bachelor of Arts - Criminology
North Carolina State University
Raleigh, NC05.2021
Skills
- Time Management
- Microsoft Word
- Verbal and Written Communication
- Critical Thinking
- Problem Solving
- Creative Thinking
- Customer Relations
- Cash Register Operations
- Microsoft Excel
- Efficient and Detail-Oriented
- Multitasking and Prioritization
- Data Entry and Maintenance
Timeline
Research and Plan Unit Intern
Raleigh Police Department
01.2021 - 05.2021
Field Marketing Manager
The Black Sheep
08.2019 - 03.2021
Nanny/Household Manager
Care.com
09.2017 - Current
Personal Shopper
Lowes Foods/Instacart
01.2017 - Current
Cashier
Lowes Foods
05.2016 - 12.2016
Bachelor of Arts - Criminology
North Carolina State University
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