Azya Ilieva

Customer-focused and detail-oriented professional with over 7 years of experience in fleet safety management, specializing in investigating and resolving auto insurance claims. Demonstrated passion for claims handling, particularly the investigative process and ensuring fair and efficient resolutions. Extensive knowledge of state and federal laws governing insurance claims, including the Carmack Amendment for cargo liability and state law requirements for processing physical damage and liability claims. Excels in maintaining clear and professional communication with all stakeholders, utilizing expertise in correspondence etiquette. Currently pursuing a Texas Claims Adjuster License to expand skill set and contribute to a dynamic, team-oriented organization like American Freedom Insurance Company.

• Reduced compliance violations: Successfully implemented training programs and streamlined procedures that led to a significant decrease in the number of regulatory compliance violations within the organization.
• Improved documentation: Developed and implemented a comprehensive documentation system that ensured all required compliance reports and records were accurate, complete, and filed on time.
• Effective communication: Fostered open lines of communication between departments and regulatory agencies, resulting in timely resolution of compliance issues and improved working relationships with regulators.
• Successful audits: Coordinated and managed successful internal and external compliance audits, demonstrating compliance with regulatory requirements and minimizing the risk of financial penalties.
• Regulatory updates: Stayed up-to-date with changing regulations, and proactively implemented new compliance policies and procedures.
• Process improvement: Identified inefficiencies in compliance-related processes and implemented improvements that increased efficiency, reduced errors, and improved compliance outcomes.
• Training and education: Developed and delivered training programs to educate employees on regulatory compliance requirements and expectations, leading to improved compliance awareness and reduced risk of violations.
• Positive reputation: Maintained a positive reputation with regulatory agencies, as well as customers and stakeholders, by consistently meeting or exceeding compliance requirements and demonstrating a commitment to ethical business practices.
• Exceeded sales targets: Consistently achieved or exceeded assigned sales targets, demonstrating a strong ability to close deals and generate revenue.
• New business development: Successfully developed and cultivated new business opportunities, resulting in increased sales and revenue growth for the company.
• Client relationship management: Maintained strong relationships with existing clients, leading to repeat business, referrals, and increased customer loyalty.
• Product knowledge: Demonstrated a deep understanding of the company's products and services, as well as their features and benefits, allowing for effective communication of their value to clients.
• Sales process improvement: Identified inefficiencies in the sales process and implemented improvements that increased efficiency, reduced errors, and improved sales outcomes.
• Negotiation skills: Negotiated effectively with clients, resulting in successful deals and increased revenue for the company.
• Cross-selling and upselling: Successfully cross-sold and upsold additional products and services to existing clients, resulting in increased sales and revenue growth.
• Team collaboration: Collaborated effectively with colleagues in other departments, such as marketing and product development, to identify and capitalize on sales opportunities.

• ANG Transportation LLC, Addison, IL, 01/01/19 - current, Fleet Safety Compliance Manager, Independently constructed and sustained regulatory compliance with the Department of Transportation Safety Administration for the Carrier., Implement standards for best methods to document and archive documentation., Contest successfully regulatory infringements imposed on the company through DataQ System., Formulated an efficient policy for company operations and established positive relationships with employees and internal departments., Driver training and orientation. Created safe and compliant culture according to regulations for hazardous materials., Assisted and helped drivers manage Hazmat loads paperwork and placard requirements., Managed regulatory reporting by monthly, quarters and annually and biannually., IFTA reporting, annual submissions for IRPs. Assisted with insurance renewals., Worked with Travelers, AmTrust, AIFE. Collaborated with USI Agency and Cottingham & Buttler., Successful management of claims department., Directly involved in hiring processes for drivers, trading and maintaining DQ files, monitoring driver ELD compliance through GOMOTIVE provider., Utilized PCS Express Management Software., Closely worked with Fleet Maintenance Manager and successfully reduced equipment cost and maintained compliance.
• Ideality Inc, Wheeling, IL, 01/01/18 - 12/31/19, Fleet Safety Manager, Assisted with driver hiring process., Utilized ProTransport Management Software., Managed DQ files for a driver., Managed driver training, Logbook formerly known as KeepTruckin.
• Grand Prix Trading Inc., Niles, IL, 01/01/14 - 12/31/18, Outside Sales Representative, Training, onboarding, research, and study of company's products., Collaborating with inventory and warehouse manager to meet quality control policy for a product., Assist Forecasting team with data to meet customer needs and demand., Prospecting and lead generation., Building relationships, conducting sales presentations., Negotiating and closing deals., Account management, reporting and tracking sales activities to management.
• Class A Truck Driver, 01/01/07 - 12/31/16, Worked as part of team and single driver for owner's operators under Fedex Ground Authority., OTR driver (double trailers) and local (53').

• NATMI Academy, 01/01/21, Fleet Safety Compliance Manager
• Harper Community College, Palatine, IL, 01/01/20 - 12/31/21, Supply Chain Management Certificate, Logistics Material Management Certificate, Production Management Certificate
• Regulatory Affairs Professional Society, Current enrollment, Medical Devices and Pharmaceuticals (Dual)
• Alamo Driving School CDL, Chicago, IL, 01/01/07

• Sanya Mazic, Administrative Manager at Europa Market Inc, 720-277-7934, sanyam@europa-market.com, Former colleague at Grand Prix Trading Corporation
• Anna Kireyeva, Account Payable Manager at Ang Transportation LLC, 773-367-1264, anna@angtrans.com, Current colleague at Ang Transportation LLC

• Interpersonal Skills/ Communication - effective oral and written communication skills.
• IT Proficiency - experience using Management Software, electronic documentation management system.
• Team Management / Training & Motivation
• Project Management
• Department of Transportation Safety Compliance and Pipeline Hazardous Materials Safety Administration Compliance/ Regulatory Knowledge
• Claims Management
• Risk Management
• Client Relationship