Debbi Biek
Reno,NV
Summary
Results-driven and reliable sales expert with a proven track record of success in identifying and addressing customer needs. Recognized for consistently surpassing goals and delivering high-quality work with meticulous attention to detail, earning the respect of both management and colleagues. Thrives in independent and team-oriented roles, leveraging exceptional communication, negotiation, and interpersonal skills. Skilled in building strong relationships, resolving issues, and implementing effective strategies to attract and retain upscale clientele.
Overview
10
10
years of professional experience
Work History
Senior Key Account Manager
Office Depot Business Solutions
- Responsible for managing an existing base of public and private account customers that have an annual spend of $250K to $1.5M
- My first year, I achieved an 8% increase in sales, defying the anticipated 5% downturn, which underscored my effective account management and played a role in the company's overall success.
- I effectively negotiated contracts, pricing, and terms with clients, leading to a 15% enhancement in contract values and improved payment terms.
- Established trust among clients by demonstrating extensive knowledge of industry trends and providing tailored recommendations based on their specific needs.
Key Account Manager
Newell Brands
- Achieved Top Performer recognition in 2019, 2020, and 2021, surpassing sales targets by an average of 20%
- Within 2 years, I achieved a 42% surge in customer purchases for a new product by executing strategic promotional initiatives, leading to $500,000 in revenue growth and market share expansion
- Drove a 25% increase in customer satisfaction and a $1.2 million uplift in company profitability through the strategic development and implementation of key account plans related to products, services and accounts
Sales Director
Sun Diego Charter Co.
- Managed a team of six sales associates, and was responsible for a $12 million dollar territory.
- Successfully negotiated multi-year, transportation contracts with two cruise lines and one airline totaling over $3 million dollars, driving significant revenue growth and enhancing business relationships.
- Achieved a 15% client base expansion and improved market position by generating $7M in annual revenue through high-value contract acquisitions with Federal Government and Professional Sports teams
- Managed relationships with key industry stakeholders, attending conferences and networking events to further establish the company''s presence in relevant circles.
Regional Sales Training Manager
OFFICE DEPOT BSD
03.2006 - 01.2008
- Built effective sales teams by providing classroom training for continuous development including training materials, manuals, and curriculum
- Provided B2B training to sales representatives and new hires to enhance professional selling skills to meet business goals and objectives
- Developed training materials, including manuals, guides and handouts
- Collaborated with department heads to design effective learning strategies that support organizational goals.
Senior Marketing Analyst – West Region
OFFICE DEPOT BSD
12.2002 - 03.2006
- Designed and implemented West Region marketing programs, strategies and resources
- Provided sales training for account remediation, customer relationship building tools and software, and catalog pricing
- Managed budgeting process for all marketing activities while ensuring maximum return on investment
- Implemented West Region sales resource web portal and newsletter
- Built sales growth programs to develop resources and personnel
- Analyzed market trends and identified opportunities for product innovation or improvement
- Collaborated with cross-functional teams to ensure alignment between goals and objectives.
Sales Support Manager – West Region
OFFICE DEPOT BSD
01.1998 - 12.2002
- Managed schedule, travel, communications, and ad-hoc projects in a fast-paced environment
- Planned and arranged internal and external events, including company-wide conferences for 500+ attendees, one-on-one and all hands meetings
- Managed ten sales support staff in the Western Region (CA, AZ, NM & WA) providing extensive hands-on coaching to ensure customer satisfaction
- Organized monthly meetings with the sales team to review performance metrics
- Evaluated performance of sales staff based on clearly defined metrics to meet departmental milestones and comply with company policies.
Education
Business Administration -
University of Phoenix
Skills
- Account Retention
- Needs Analysis
- Consultative Selling
- Key Account Management
- Territory Management
- Sales Lifecycle Management
- Industry Expertise
- Sales Quota Achievement
- Proficient in Sales Force, SAP, Excel, Word and Powerpoint
- Client Relationship Building
- Strong negotiation skills
Timeline
Regional Sales Training Manager
OFFICE DEPOT BSD
03.2006 - 01.2008
Senior Marketing Analyst – West Region
OFFICE DEPOT BSD
12.2002 - 03.2006
Sales Support Manager – West Region
OFFICE DEPOT BSD
01.1998 - 12.2002
Senior Key Account Manager
Office Depot Business Solutions
Key Account Manager
Newell Brands
Sales Director
Sun Diego Charter Co.
Business Administration -
University of Phoenix
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