Jaime-Anne Mario
Westminster,CA
Summary
With over 20 years of operations experience, including 17 years in investment management, I am a seasoned professional recognized for enhancing investment processes and managing complex portfolios. I specialize in the development and implementation of efficient operational strategies that ensure compliance while delivering outstanding results.
My Extensive knowledge encompasses trade settlement, accounting reconciliation, performance reporting, and adherence to industry regulations and best practices. This expertise allows me to optimize operational efficiency while upholding compliance standards. I am a detail-oriented problem solver, adept at identifying operational bottlenecks and implementing innovative solutions that streamline workflows and reduce costs.
In addition to my operational capabilities, I possess strong leadership skills and a commitment to fostering a high-performance culture. I prioritize building collaborative relationships with clients, stakeholders, and internal teams to drive excellence and achieve shared goals.
Driven by a results-oriented mindset and a passion for continuous improvement, I am eager to contribute to your organization's success by delivering exceptional service, managing risk, and supporting growth initiatives.
Overview
24
24
years of professional experience
Work History
Core Ops Lead Analyst
Capital Group
01.2024 - Current
- Serving as Lead Reviewer, overseeing two to three preparers and a team of fifteen offshore members. Provided second reviews of work completed by associates and analysts to ensure compliance with required standards and accuracy.
- Offered constructive feedback to associates and analysts to enhance their performance and facilitate skill development.
- Managed workflow incidents and inefficiencies. In the event of incidents, identified, escalated, and remediated issues by collaborating with associates, managers, and other relevant parties to ensure timely resolution.
- Trained new team members and ensured comprehensive cross-training on all PCS processes, keeping the team informed of the latest procedures and best practices.
- Reduced financial discrepancies by effectively reconciling bank accounts and organizing information within accounting software.
- Handled daily accounting processes to ensure financial accuracy.
- Managed audits and collaborated with auditors to provide necessary data.
- Responded to correspondence and inquiries from other departments, addressing potential issues and providing accurate information to support stakeholders.
- Managed transactional detail workflows and partnership distributions.
- As a member of the Core Ops ARC Team, contributed to the ARC Workload Team, which oversees various tasks and projects, including production oversight, periodic functions, continuous improvement, training and onboarding, and resource management.
- Lead member of the ARC Allies Team within the Core Ops ARC Team, promoting diversity, equity, and inclusion. Organized newsletters, events, and regular meetings to discuss and plan DE&I activities and initiatives.
Client Operations Manager
PIMCO
01.2022 - 01.2024
- Established a team of three and led the Data Management Oversight sub-division within the Client Operations department, ensuring the accuracy, integrity, and security of critical data assets.
- Led the SMA onboarding process and oversaw the assignment and delegation of new separate account fundings to the appropriate teams.
- Developed and implemented comprehensive data management processes, protocols, and policies, including data governance frameworks, quality standards, and protective measures.
- Collaborated with cross-functional teams to assess data management needs, streamline data flows, enhance accessibility, and optimize data utilization.
- Monitored key data performance indicators, conducted audits, and implemented corrective actions to ensure compliance with regulatory requirements and industry best practices.
- Contributed to data-driven decision-making and improved operational efficiency through strategic planning and meticulous oversight.
- Managed a team of professionals, providing guidance and support while fostering their professional development.
- Served as a liaison between the Data Management Oversight division and other departments, ensuring alignment with organizational objectives.
Senior Transition Associate
PIMCO
01.2013 - 12.2021
- Managed and implemented various operational processes, including new account fundings, terminations, transitions, and restructurings.
- Coordinated meetings and calls with internal and external teams to ensure client expectations were managed and deadlines were met.
- Collaborated with client service, compliance, and legal teams to draft client instruction letters for transition events.
- Worked closely with the counterparty onboarding team to set up various product types and ensure timely broker openings.
- Partner with our back-office team to ensure accurate bank details, market openings, and trade setups before funding.
- Engaged with IT development groups to streamline workflows, identify software issues, and provide suggestions for performance and efficiency enhancements.
- Evaluated operational processes to reduce risk and implement best practices for transitions.
- Implemented new tracking methods to streamline requests and reduce email traffic.
- Established onboarding process for accounts requiring third-party reporting on gain/loss sensitivity and after-tax requirements.
- Coordinated with outside support vendors to ensure data integrity and adherence to service level agreements.
- Trained and mentored new team members in transition processes. this role I managed and implemented various operational processes, including new account fundings, terminations, transitions, and restructurings. I coordinate meetings and calls with internal and external teams to ensure client expectations are managed and deadlines are met.
- Provided documentation and reports required by auditors.
Transition Associate
PIMCO
01.2009 - 12.2012
- Ensured the seamless execution of portfolio events, proactively identifying opportunities for process enhancement, risk mitigation, and continuous improvement within portfolio operations.
- Collaborated cross-functionally with various teams to develop and implement client solutions that improved existing processes and enhanced the overall client experience.
- Documented project phases, capturing key milestones, and prepared comprehensive summary reports for company management.
- Served as a central coordinator, effectively managing activities across multiple departments and external stakeholders.
- Actively participated in client lifecycle stages, taking shared ownership of key implementation decisions and ensuring smooth transitions and ongoing client satisfaction.
Transition Coordinator
PIMCO
04.2007 - 12.2008
- Led and coordinated planning meetings for critical transition efforts, acting as the primary point of contact for the transitions team.
- Coordinated and led planning meetings for various transition efforts, ensuring effective communication and alignment among team members.
- Acted as the main point of contact for the transitions team, promptly addressing inquiries and requests from internal stakeholders and external clients.
- Managed the filing and scanning of documents, contributing to streamlined workflows and enhanced information management within the team or organization.
- Asked appropriate open-ended questions to discover individual needs and requirements.
Assistant Manager of Seminar Operations
RSM EquiCo
05.2005 - 03.2007
- Supervise and provide guidance to a team of five seminar coordinators, ensuring their effective performance and professional development.
- Conduct interviews, make hiring decisions, and oversee the training process for new Seminar Coordinators.
- Manage the individual work duties and schedules of the coordinators, optimizing their productivity and ensuring smooth operations.
- Create and update comprehensive training documentation to support the ongoing development of the seminar coordinators.
- Administer accounts receivables related to seminar billing, including receiving and processing client payments via check and major credit cards.
- Address billing disputes by working closely with banks and credit card companies.
- Compile and distribute accurate and timely reports using MS Excel to provide information to senior management.
- Collaborate with Business Analysts and M&A Advisors to meet their specific needs and support their projects.
- Prepare Preliminary and 8AM Seminar Packs, organizing seminar rosters and confidential documents for Business Analyst use.
- Conduct thorough research on client companies using resources such as D&B, InfoUSA, OSHA, and the Internet.
- Analyze business history, industry trends, and SIC codes to support informed decision-making.
- Schedule and coordinate the distribution of Seminar Packs, ensuring timely and accurate delivery.
- Assist the IT Development team in the development of the Seminar Tracking and Reporting System (S.T.A.R.S).
- Provide a high level of customer service by addressing complaints, comments, and client feedback promptly and effectively.
- Resolve any issues related to seminar reservations or client attendance to ensure a positive client experience.
Senior Seminar Coordinator
RSM EquiCo
09.2002 - 04.2005
- Efficiently processing seminar reservations from clients through various channels, such as phone calls, fax, email, mail, and website.
- Accurately and promptly entering client data into the Goldmine system to ensure seamless communication and tracking of seminar attendees.
- Handling the processing of seminar cancellations and reschedules, ensuring effective coordination and communication with clients.
- Acting as a liaison between the Direct Sales and Outbound teams, facilitating the exchange of relevant information to support successful seminar operations.
- Utilizing MS Word to draft letters and correspondence, ensuring professional and timely communication with clients.
Head Receptionist/HR Admin
RSM EquiCo
05.2002 - 09.2002
- Supervise a team of two receptionists, providing guidance and support for their daily tasks and professional development.
- Manage a high call volume on the main phone line, efficiently answering and directing calls to the appropriate recipients.
- Assist executives by handling their phone calls and messages, ensuring timely and accurate communication.
- Coordinate and book conference rooms for meetings and training sessions, optimizing space utilization and scheduling efficiency.
- Administer parking cards for employees, ensuring smooth access to parking facilities.
- Prepare new hire entrance packets and benefits information, as well as termination packets when necessary.
- Collect time sheets and HR request forms from department managers, accurately entering data into the ABRA system.
- Maintain office supply inventory, proactively ordering and updating supplies as needed to support smooth operations.
- Update HR documentation and forms using software tools such as MS Word, Excel, and Adobe Acrobat Pro.
Preliminary Documentation Processor & Back-Up Receptionist
American Title Insurance
12.2001 - 04.2002
- Processed 25 to 30 Preliminary Reports and ALTA Policies daily for residential property.
- Reviewed Preliminary reports and prepared ALTA Policies.
- Coordinated with Title officers for high-profile reports and urgent requests.
- Provided back-up support as a Receptionist, answering front office phone lines when needed.
Jr. Escrow Assistant
Lawyers Title Company/LandAmerica OneStop
10.2000 - 12.2001
- Initiated preliminary escrow reports and ensured accuracy.
- Processed 35 to 40 title and escrow fee sheets for lenders on a daily basis.
- Ordered payoffs and judgments/liens to clear title.
- Arranged signing appointments for borrowers with mobile notaries.
- Prepared and packaged loan document packets to be sent to notaries for signing.
- Sent out recorded titles once the loan documents were signed and completed.
Education
Some College Coursework - Business
Irvine Valley College / Concordia University
Irvine, CAHigh School Diploma -
Orange High School
Orange, CA06-2000
Skills
Leadership: Proven ability to guide, motivate, and empower team members to collaborate effectively and achieve shared objectives Planning and Optimization: Strong organizational skills that facilitate resource optimization for efficient workflows and project execution Communication: Excellent verbal and written communication skills, with a talent for conveying ideas and instructions clearly Skilled in active listening, demonstrating understanding and empathy Adaptability: Flexible and responsive to changing circumstances, able to quickly adjust to new environments, time constraints, and interpersonal dynamics Problem Solving: Detail-oriented problem solver with a track record of identifying and addressing operational bottlenecks to enhance efficiency Time Management: Proficient in managing time and prioritizing tasks to meet deadlines while delivering high-quality results Technical Proficiency: Microsoft Suite: CRM-Dynamics 365, Word, Excel (InfoCube), PowerPoint, Visio, SmartSheets, SharePoint, Teams, Promapp, Appian, CMPs, PCS Central Investment Applications: PAM, CM Portal, BUM, PUMA, SMARTs, PAY, SSI(Class), PIMCO ToolBar, Netx, APX, Horizon Other Tools: Adobe Professional, JIRA, Snagit, Slack, OneNote, BOX, Workday Investment Knowledge: Comprehensive understanding of SMA’s, risk mitigation strategies, portfolio holdings analysis, portfolio modeling, launching new investment accounts, facilitating cash and asset deposits/withdrawals, coordinating portfolio liquidation events, trade execution and reconciliation, compliance regulations, and client onboarding documentation
Timeline
Core Ops Lead Analyst
Capital Group
01.2024 - Current
Client Operations Manager
PIMCO
01.2022 - 01.2024
Senior Transition Associate
PIMCO
01.2013 - 12.2021
Transition Associate
PIMCO
01.2009 - 12.2012
Transition Coordinator
PIMCO
04.2007 - 12.2008
Assistant Manager of Seminar Operations
RSM EquiCo
05.2005 - 03.2007
Senior Seminar Coordinator
RSM EquiCo
09.2002 - 04.2005
Head Receptionist/HR Admin
RSM EquiCo
05.2002 - 09.2002
Preliminary Documentation Processor & Back-Up Receptionist
American Title Insurance
12.2001 - 04.2002
Jr. Escrow Assistant
Lawyers Title Company/LandAmerica OneStop
10.2000 - 12.2001
Some College Coursework - Business
Irvine Valley College / Concordia University
High School Diploma -
Orange High School
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