Marcos Patrick Garcia
Vero Beach,Florida
Summary
Diligent Office Worker with multifaceted administrative abilities and proficiency in [Software]. Handles high work volumes and maintains frequent customer contact with calm and professional approach. Decisive in managing routine clerical needs and working accurately with minimal oversight to handle files, correspondence and data entry.
Overview
5
5
years of professional experience
Work History
Chat Support & Office Worker
Elite Custom Cabinetry
05.2022 - 05.2024
- Provided timely and accurate responses to customer inquiries through the company’s chat support feature
- Assisted customers with product information, technical support, and issue resolution
- Maintained a professional and courteous demeanor while interacting with customers
- Documented customer interactions and feedback for analysis and improvement purposes
- Supervised daily office activities, ensuring precise maintenance of customer invoices and demographic data within the company’s database
- Efficiently managed file organization, phone communications, appointment scheduling, and the handling of incoming mail and invoices
- Effectively addressed and resolved customer complaints and issues
- Assisted patients with confidential documentation, appointment scheduling, and insurance verification
- Utilized 10-key calculators, computers, and copy machines for accurate calculations and document production
- Proficiently navigated Microsoft Suite applications, including Word and Outlook.
Delivery Driver
Elite Custom Cabinetry
05.2022 - 05.2024
- Delivered merchandise to customers along predetermined routes with precision, safety, and efficiency
- Ensured the highest standards of service and product integrity
- Conducted thorough reviews of orders prior to delivery
- Safely and securely transported, unloaded, and delivered items
- Complied with customer-specific delivery requirements
- Strictly adhered to scheduled timelines and routes
- Utilized relevant mapping programs to navigate delivery routes effectively.
Lead Salesperson
Sky High Smoke Shop Cigar And Wine
04.2021 - 05.2022
- Describing the use and operation of merchandise to customers
- Placing special merchandise orders for customers
- Working as a team member to provide the highest level of service to customers
- Maintaining friendly and professional customer interactions
- Helping customers select products that best fit their personal needs
- Maintaining visually appealing and effective displays for the entire store
- Keeping the store clean and maintaining neat, orderly product displays
- Verifying the age of individuals purchasing tobacco products.
Manager
The World Is Yourz smoke & Vape Shop
01.2019 - 04.2021
- Hiring, training, supervising, and evaluating employees
- Preparing employee work schedules
- Addressing employee disputes, questions, and concerns
- Ensuring all staff adhere to safety standards, company policies, and procedures
- Managing and accounting for all money-handling procedures
- Ordering, recording, and managing inventory
- Ensuring the shop is adequately stocked, clean, and visually appealing
- Greeting every customer as they enter the store.
Skills
- Verbal Communication
- File Organization
- Professionalism and Etiquette
- Scheduling and Planning
Timeline
Chat Support & Office Worker
Elite Custom Cabinetry
05.2022 - 05.2024
Delivery Driver
Elite Custom Cabinetry
05.2022 - 05.2024
Lead Salesperson
Sky High Smoke Shop Cigar And Wine
04.2021 - 05.2022
Manager
The World Is Yourz smoke & Vape Shop
01.2019 - 04.2021