Kenthdrick Hogan
Lombard,IL
Summary
Dynamic professional with over 10 years of experience in retail management. Skilled in team leadership, problem-solving, and effective communication. Committed to driving sales growth and improving customer satisfaction through strategic operational improvements.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Aldi USA
Glendale Heights, Illinois
06.2015 - 10.2025
- Supported store operations by supervising team members and delegating tasks.
- Managed inventory levels by conducting regular stock assessments and ordering supplies.
- Ensured compliance with company policies through staff training and performance evaluations.
- Assisted customers by addressing inquiries and resolving issues in a timely manner.
- Monitored sales trends to identify opportunities for improving customer experience.
- Implemented safety protocols by training staff on best practices and emergency procedures.
- Maintained cleanliness and organization in the store to enhance shopping environment.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Ensured compliance with all safety regulations throughout the store premises.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Coordinated with vendors to secure product availability at competitive prices.
- Maintained a safe working environment by enforcing safety regulations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
Education
Some College (No Degree) - Accounting and Finance
Taylor Business Institute
ILSkills
- Inventory management
- Staff training
- Customer service
- Cash handling
- Merchandising strategies
- Team leadership
- Conflict resolution
- Effective communication
- Problem solving
- Time management
- Safety compliance
- Calm under pressure
- Supervision and leadership
- Quality assurance
- Friendly, positive attitude
- Team building
- Decision-making
- Attention to detail
- Verbal communication
- Organization and time management
- Task prioritization
Timeline
Assistant Store Manager
Aldi USA
06.2015 - 10.2025
Some College (No Degree) - Accounting and Finance
Taylor Business Institute