Ricardo Martinez

Work History

Renaissance Hotel

08.2019 - Current

Supported smooth operations by promptly addressing guest inquiries and directing them to appropriate departments or personnel.
Participated in regular training sessions to stay current on hotel policies, procedures, and customer service best practices.
Maintained accurate records of all incoming packages for hotel guests, ensuring timely delivery to rooms upon request.
Streamlined valet services for improved efficiency by ensuring clear communication between drivers, front desk staff, and guests awaiting their vehicles.
Kept work area clean and safe.
Maintained excellent customer relations.

SP Plus Parking

09.2017 - 07.2019

Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Facilitated clear communication between employees and upper management through regular meetings and updates.

Sohotel

09.2016 - 01.2017

Escorted guests to assigned rooms and transported luggage.
Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
Maintained hotel cleanliness standards, ensuring a welcoming atmosphere in all public areas and elevators.
Responded immediately to any guest requests or concerns and promptly resolved issues.
Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
Notified front desk manager of any guest issues in need of additional attention.