Angelica Mendiola
Recreation Leader
San Jose,CA
Summary
Friendly and personable natural leader gifted in helping participants of all skill levels enjoy and engage in activities. Effective keeping everyone safe and events fun for all involved. Certified in Personal Training.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Recreation Leader
City Of San Jose
San Jose, CA
06.2017 - Current
- Planned and evaluated recreation and fitness programs with Senior Recreation Leader to support community.
- Managed Merchandise Team, kept track of inventory and sales, planned and marketed promotions within the Action Sports Park, handled business to business communications with distributors.
- Administer prescribed emergency procedures and notify emergency medical personnel when necessary.
- Organize, co-lead, and operate parking operations efficiently and effectively.
Customer Service Elite
Evogen Nutrition
Campbell, CA
08.2020 - 01.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assist customers with any fitness and sports nutrition needs through the entire customer lifecycle.
- Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Assist customers with any questions concerning fitness and sports nutrition through live chat function.
- Recommend potential products or services to the customer by collecting customer information and analyzing customer needs.
- Manage incoming phone calls and communicate thoroughly via social media platforms.
- Work with customer service manager to ensure proper customer service is being delivered.
- Track all shipments and if any problems arise with pickup or delivery dates, notify appropriate party or escalate to manager, if necessary.
Cashier and Server
Evergreen Panda
San Jose, CA
01.2015 - 05.2019
- Speak with customers to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
- Answer telephone calls and respond to orders.
- Assist customers by providing information and answering their questions.
Education
Associate of Science - Business Administration And Management
Evergreen Valley College
San Jose, CA 09.2014 - 05.2018
High School Diploma -
Evergreen Valley High School
San Jose, CA 08.2010 - 05.2014
Skills
Program operation
Safety standards implementation
Customer service skills
Event Coordination
Safety standards and protocols
Parks and recreation policies
Activity Planning
MS Office
Excellent Communication
Leadership
Self-Motivated
Certification
Certified Personal Trainer, National Academy of Sports Medicine
Timeline
Certified Personal Trainer, National Academy of Sports Medicine
08-2021
Customer Service Elite
Evogen Nutrition
08.2020 - 01.2021
Recreation Leader
City Of San Jose
06.2017 - Current
Cashier and Server
Evergreen Panda
01.2015 - 05.2019
Associate of Science - Business Administration And Management
Evergreen Valley College
09.2014 - 05.2018
High School Diploma -
Evergreen Valley High School
08.2010 - 05.2014