Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Luis Gomez

Customer Service Representative
Menlo Park,CA

Summary

Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

2
2
years of professional experience
6
6
years of post-secondary education

Work History

Customer Service Representative

Comerica Bank
Menlo Park , CA
2020.04 - Current
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Cultivated customer loyalty, promoted repeat business and improved sales.


Customer Service Representative

Goodwill
Palo Alto , CA
2019.09 - 2020.02
  • Recommended products to customers, thoroughly explaining details.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

Bachelor of Arts - Business Administration

Whittier College
Whittier, CA
2015.09 - 2022.02

Skills

    Report preparation

undefined

Timeline

Customer Service Representative

Comerica Bank
2020.04 - Current

Customer Service Representative

Goodwill
2019.09 - 2020.02

Bachelor of Arts - Business Administration

Whittier College
2015.09 - 2022.02
Luis GomezCustomer Service Representative