Luis Gomez
Customer Service Representative
Menlo Park,CA
Summary
Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work History
Customer Service Representative
Comerica Bank
Menlo Park , CA
2020.04 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Customer Service Representative
Goodwill
Palo Alto , CA
2019.09 - 2020.02
- Recommended products to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor of Arts - Business Administration
Whittier College
Whittier, CA 2015.09 - 2022.02
Skills
Report preparation
Timeline
Customer Service Representative
Comerica Bank
2020.04 - Current
Customer Service Representative
Goodwill
2019.09 - 2020.02
Bachelor of Arts - Business Administration
Whittier College
2015.09 - 2022.02