Your Name
Hampshire,IL
Summary
Organized employee with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.
Overview
22
22
years of professional experience
Work History
Maintenance Worker
Sam’s Club
Elgin
11.2018 - Current
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Removed outdoor debris and garbage into receptacles to properly maintain grounds.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
TSA Agent
Dept Of Homeland Security
Rockford, IL
01.2018 - 11.2018
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Performed pat-downs to look for unauthorized materials and weapons.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Conducted regular patrols of key areas to spot and control security concerns.
Intelligence Analyst
United States Naval Reserves
Great Lakes, IL
08.2002 - 09.2022
- Produced multi-source intelligence reports and products for different agency customers.
- Assisted in creating high-level intelligence briefs for senior-level personnel.
- Analyzed open-source intelligence data to identify potential threats and vulnerabilities.
- Created useful and timely intelligence products to support field operations.
- Developed intelligence assessments for high-level government officials and stakeholders.
Accounting Assistant
Sam’s Club
Elgin, IL
06.2016 - 02.2018
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Used accounting software to prepare weekly and monthly financial reports.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Handled day-to-day accounting processes to drive financial accuracy.
Customer Service Associate
Sam’s Club
Elgin, IL
08.2014 - 06.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Ran the photo lab dept and electronics section of the store.
Call Center Representative
Verizon
Elgin, IL
05.2013 - 07.2014
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Inside Sales Representative
School Health Corporation
Hanover Park, IL
06.2001 - 04.2013
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Entered accurate information regarding bids and pricing for customers.
- Sent out time sensitive contracts with all relevant information via email and UPS and managed customers accounts.
Education
Bachelor Of Applied Science - History
Western Illinois University
Macomb, ILSkills
- OSHA Compliance
- Debris and Trash Removal
- TS/SCI security clearance
- Proficiency in all Microsoft applications
- Multiple skill certificates in intelligence analysis disciplines
- Basic Plumbing Repairs
- Inventory Management
- Valid Driver's License
- Multitasking and Organization
- Safety Monitoring and Compliance
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Maintenance Worker
Sam’s Club
11.2018 - Current
TSA Agent
Dept Of Homeland Security
01.2018 - 11.2018
Accounting Assistant
Sam’s Club
06.2016 - 02.2018
Customer Service Associate
Sam’s Club
08.2014 - 06.2016
Call Center Representative
Verizon
05.2013 - 07.2014
Intelligence Analyst
United States Naval Reserves
08.2002 - 09.2022
Inside Sales Representative
School Health Corporation
06.2001 - 04.2013
Bachelor Of Applied Science - History
Western Illinois University