Brittany Hines
Store Manager
West Haven,Ct
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments of the store. Efficient in problem-solving and effective leadership skill. Highly committed with a hardworking mentality to maintain quality of services. Dedicated, with a history of meeting the company expectations by utilizing consistency and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the company's Goals.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Store Manager
Michael's Arts and Craft
Westport, CT
12.2016 - Current
- Lead and manage all aspects of the store, including Standard Operational Procedures (SOP’s) and Company programs to ensure company compliance; ensure execution of Company policies and standards; hold team members accountable for store conditions and results
- Deliver sales plan/profit plan and other Key performance indicators in conjunction with our annual performance objectives; manage the store team to achieve their KPI’s
- Implement and lead the shrink and safety programs to deliver goals Use by the company, prioritize and communicate goals and provide overall management to team members and customers.
- Staff the store with qualified Team Members: Hire, train, observe and coach the team to achieve results.
- Work with Merchandise Analysts to drive sales and conduct strategies, including regional and seasonal opportunities
- Scheduling and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing new information about weekly and yearly goals.
- Platform for all to voice concerns.
Server/waiter
David M. Grant Catering
Shelton, CT
07.2015 - Current
- Set banquet rooms and halls as per instructions of the event
- Insure that all decorations have been set
- Greet guests in a cordial manner as they arrive
- Anticipate guests’ needs and fulfill them appropriately Clear dishes and flatware once the event has ended
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Receptionist
Marketing Data, MDR
Shelton, CT
08.2015 - 09.2015
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Scheduled and confirmed appointments and meetings for senior management team.
- Corresponded with clients through email, telephone or postal mail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Assistant
Jerry’s Auto body Inc
Bridgeport, CT
06.2011 - 08.2011
- Delivered clerical support by handling range of routine and special requirements.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Verified accuracy of business records by consistently updating customer information.
- Interacted with customers by phone, email or in-person to provide information.
- Completed clerical tasks such as filing, copying and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Education
Bachelor’s Degree - Communication
University of Connecticut
09.2010 - 05.2014
Skills
Verbal and written communication
undefinedAdditional Information
- Certifications/Activities: , National Honors society Dean’s List
Timeline
Store Manager
Michael's Arts and Craft
12.2016 - Current
Receptionist
Marketing Data, MDR
08.2015 - 09.2015
Server/waiter
David M. Grant Catering
07.2015 - Current
Assistant
Jerry’s Auto body Inc
06.2011 - 08.2011
Bachelor’s Degree - Communication
University of Connecticut
09.2010 - 05.2014
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