Summary
Overview
Work History
Education
Skills
Timeline
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Jonathan DeMarr

Oxon Hill,MD

Summary

At Nicks Of Calvert, I spearheaded the Meat Department, enhancing customer satisfaction and sales through strategic merchandising and quality control. My leadership boosted efficiency by implementing new inventory systems, with a keen eye for detail and a strong foundation in operations management. I excel in team leadership and conflict resolution, driving departmental success and fostering professional growth among staff.

Overview

8
8
years of professional experience

Work History

Meat Department Manager

Nicks Of Calvert
06.2016 - Current
  • Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
  • Enhanced customer satisfaction by ensuring the highest quality and freshest meat products were available.
  • Maintained a clean and organized work environment, adhering to strict sanitation standards for food handling and safety.
  • Trained new employees on handling, safety and stocking procedures.
  • Assisted customers by finding requested items and providing preparation information for specific cuts of meat.
  • Boosted sales through strategic merchandising of meat products, creating eye-catching displays and promotions.
  • Reduced waste and shrinkage by closely monitoring product expiration dates and rotating stock accordingly.
  • Trained new employees in company policies, best practices, and procedures for handling meat products safely.
  • Maintained compliance with all federal, state, and local food safety regulations through diligent record-keeping and regular staff training.
  • Increased department efficiency by implementing new inventory management systems and procedures.
  • Conducted regular inspections of department equipment, ensuring proper maintenance for optimal performance levels was reached.
  • Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
  • Ensured accurate pricing of all meat items by regularly updating price tags and signage as needed.
  • Managed budgets for labor costs, inventory control, and ordering supplies while maintaining desired profit margins.
  • Provided exceptional customer service by assisting shoppers with product selection, cooking techniques, and special requests.
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
  • Balanced staffing needs during peak times such as holidays or special events to ensure adequate coverage without sacrificing customer service quality levels.
  • Evaluated employee performance, providing constructive feedback and coaching to facilitate professional growth within the team.
  • Monitored inventory levels, ordered new supplies and oversaw restocking of cases.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Developed strong relationships with vendors to secure competitive pricing on high-quality products for the department.
  • Completed inventory counts, reordered stock, and removed expired items from supply.
  • Streamlined workflow processes within the department, resulting in increased productivity among team members.
  • Collaborated with other department managers to create a cohesive store environment that prioritized customer satisfaction and encouraged repeat business.
  • Created signs and tags to price items for normal inventory and special promotions and to inform and educate customers.
  • Conducted regular inventories of stock and documented losses using [Software].
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Defined clear targets and objectives and communicated to other team members.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Education

High School Diploma -

Thomas Stone Highschool
Waldorf, MD
06-2016

Skills

  • Customer service
  • Attention to detail
  • Multitasking Abilities
  • Computer skills
  • Team leadership
  • Active listening
  • Verbal and written communication
  • Operations management
  • Training and development
  • Conflict resolution
  • Analytical thinking
  • Self motivation

Timeline

Meat Department Manager

Nicks Of Calvert
06.2016 - Current

High School Diploma -

Thomas Stone Highschool
Jonathan DeMarr