Jaylen Murray

Served as a successful leader;

• Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
• Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
• Customized training strategies based on individual barista knowledge, experience and strengths.
• Taught proper procedures and strategies for success to new employees.

Created a positive customer experience;

• Recommended products based on solid understanding of individual customer needs and preferences.
• Have served over 700 customers
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Controlled line and crowd with quick, efficient service.
• Prioritized drink requests while managing interruptions.

• Carried out day-to-day duties accurately and efficiently.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Helped customers complete purchases, locate items and join reward programs.
• Answered questions about store policies and addressed customer concerns.
• Monitored areas for security issues and safety hazards.
• Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

• Responded to customer inquiries with patience and positivity to establish excellent first impression.
• Answers about 300 phone calls each day
• Provided new employees with voice and accent training to teach proper customer service etiquette.
• Answered phone calls and handling addresses and phone numbers
• Worked closely with shift manager to solve problems and handle customer concerns.
• Worked flexible schedule and extra shifts to meet business needs.
• Restocked and organized merchandise in front lanes.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Addressed customer needs and made product recommendations to increase sales.