Driven Scheduling Coordinator highly skilled in managing appointments, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Friendly and outgoing with a positive personality to direct customers making them feel comfortable and heard.
Hi, I’m
Trish Good
Jackson,MI
Summary
Overview
4
years of professional experience
Work History
Jackson Pediatric Dentistry
Front Desk Scheduler
10.2024 - 02.2025
Job overview
- Oversaw fast-paced front desk operations and patients needs at busy facility.
- Greeted visitors and patients upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collected room deposits, fees, and payments.
- Scheduled appointments over phone, in person, and via computer for multiple guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system of up to 10 and enthusiastically greeted callers.
Chelsea Dexter Dental Group
Front Desk Receptionist
10.2022 - 08.2023
Job overview
- Greeted patients at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved patient issues quickly and notified supervisor immediately when problems escalated.
- Collected deposits, fees, and payments.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained confidentiality of sensitive data to protect patient and business information.
- Completed data entry and filing to keep records of over 400 updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Confirmed appointments, communicated with patients, and updated patients records.
- Organized, maintained and updated information in computer databases.
- Resolved patient problems and complaints.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Clinton Trail Animal Hospital
Veterinary Assistant
09.2020 - 07.2022
Job overview
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Collected patient biopsies and blood samples for laboratory analysis.
- Administered medications to animals in treatment and documented changes in condition.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Provided customer support to clients, answering questions and addressing concerns.
- Collected and prepared specimens and samples for outside laboratory analysis.
- Cleaned, sterilized and maintained over 10 kennels daily, operating rooms, and surgical equipment.
- Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
- Educated clients on post-surgical care and nutrition.
- Performed testing and completed blood counts.
- Monitored vital signs and provided nursing care for animals.
- Observed animals for signs of distress or illness.
- Followed safety protocols for handling animals.
- Kept detailed records of animal treatments and medications.
- Prepared animals for surgical procedures.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
Education
Western High SchoolParma, Michigan
High School Diploma
University Overview
Jackson Area Career CenterJackson, MI
High School Diploma
University Overview
Skills
- Dependability
- Strong organization
- Data entry proficiency
- Scheduling expertise
- Registration processing
- Problem-solving skills
- File management
- Conflict and issue documentation
- Transaction processing
- Financial records oversight
- Microsoft office
- Customer service
- Administrative skills
- Word processing
- Record preparation
Timeline
Front Desk Scheduler
Jackson Pediatric Dentistry
10.2024 - 02.2025
Front Desk Receptionist
Chelsea Dexter Dental Group
10.2022 - 08.2023
Veterinary Assistant
Clinton Trail Animal Hospital
09.2020 - 07.2022
Western High School
High School Diploma
Jackson Area Career Center
High School Diploma
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