Denis Neves Dias

● Set, confirm, and prepare for appointments with customers so they can have a great service experience. ● Meet or exceed targeted sales goals & the targeted customer satisfaction index.

● Greet customers in a friendly manner when they arrive.

● Determine vehicle needs based on customer information and a vehicle walk-around, inspections, and test drives.

● Use a consultative selling process to assist customers in planning for the ongoing required maintenance of their vehicle.

● Produce repair orders for customers, including cost and time estimates, with full transparency.

● Communicate frequently with technicians and parts associates to ensure timely completion of work.

● Follow up with customers on the status of their vehicle, based on how the customer wants to be informed.

● Follow up with customers to ensure satisfaction.

● Gain superior product knowledge to effectively help customers.

● Provide an exceptional customer experience to drive loyalty.

• Greet guests in a positive, friendly manner and make them feel welcome.
• Guide guests through all phases of their experience at the restaurant
• Maintain cleanliness and stock of assigned areas, side stations, tables, and POS stations.
• Maintain a level of professionalism that will make guests want to return.
• Anticipate the guests’ needs and respond appropriately with a sense of urgency.

• Deal directly with Owners and Travelers by email or over the phone.
• Specialist in mediating communication amicably and handling escalated cases.
• Troubleshooting 5 different platforms (FlipKey, TripAdvisor, HolidayLettings, Niumba and HouseTrip)
• Assist owners to comply with local regulations worldwide such as tourist licenses, local taxes etc.
• Assist travelers with all sorts of complaints.
• Ability to de-escalate high profile cases including company social media and press.

• Assist all M life members with reservations for hotel rooms/suits, shows, and dining.
• Promotes a positive and energetic image regard to the changing business practices related to M life.
• Anticipates guests needs and/or engages guests to capture all possible up-sell and cross-sell opportunities and recommends appropriate solutions to the guest interaction to maximize these increased revenue opportunities.
• Help guests with different tiers status with points earned.

• Manage required tills regarding receiving and paying out money as well as accurately keeping records of money and transactions.
• Determine proper fund availability for customers and process withdrawals.
• Answer all customer questions regarding rates, charges, and account information.
• Adhere to all policies, regulations, and requirements of HomeStreet Bank and FDIC.

• Manage required tills regarding receiving and paying out money as well as accurately keeping records of money and transactions.
• Determine proper fund availability for customers and process withdrawals.
• Answer all customer questions regarding rates, charges, and account information.
• Adhere to all policies, regulations, and requirements of Wells Fargo and FDIC.

• Greet guests in a positive, friendly manner and make them feel welcome.
• Guide guests through all phases of their experience at the restaurant
• Maintain cleanliness and stock of assigned areas, side stations, tables, and POS stations.
• Maintain a level of professionalism that will make guests want to return.
• Anticipate the guests’ needs and respond appropriately with a sense of urgency.

• Maintained established relationships with companies and worked on all sizes of catering events.
• Maximize catering revenues and deliver the right needs to our clients.
• Managing control inventory
• Managing and training a team over 10 employees

• My responsibility was to help organize over 200 cars daily on the facility.
• Assist the patrons with outstanding and professional services required from Mercedes Benz procedures and policies.
• Inspect all clean and detailed cars before the same was handed out to patrons, effectively and efficiently.
• Managing control inventory
• Managing and training a team over 30 employees