SANDRA JUNIAH
Los Angeles,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
17
17
years of professional experience
Work History
Inside Sales Rep
YELP
01.2024 - 03.2024
- Worked with small business owners via phone to determine their needs and aspirations and customize every sale
- Manage pipeline of clients in various industries using Salesforce CRM
- Conducted high volume outbound sales calls (80+) to educate and sell Yelp advertising programs
- Became well versed in Yelp's advertising solutions and adapt product recommendations quickly to suit client needs - asking probing questions and overcoming customer objections and rejection.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Managed friendly and professional customer interactions.
Head of Customer Service
Kira Home and Lighting
01.2021 - 11.2023
- Worked on mapping B2B lighting projects.
- Worked effectively in fast-paced environments.
- Processing lighting orders forms, replacement and returns
- Respond to customer’s lighting inquired via phone, emails & Chats.
- Made sales calls to prospective B2B project clients – builders, contract and architects
- Generated quotes for project clients.
- Made detailed documentations on calls, returns, quotes or any other customer’s inquiries
- Acknowledging and resolving customer complaints.
- Following up with clients to check that they’re still satisfied with any order
- Resolving issues and troubleshooting technical lighting problems.
- Worked flexible hours across night, weekend, and holiday shifts.
Business Development Manager
Blue Sky Energy Limited
10.2020 - 01.2022
- Managed relationships with the in-country team and ensure effective service levels.
- Proactive identification of interconnected functional problems, determine impact, patterns and trends, identify best fit alternatives, best practice solutions and anticipate future problems
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Managed a diverse portfolio of energy accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in petroleum industry.
Customer Service / Sales Manager / Project Manager
Arcadian Home & Lighting
01.2007 - 07.2020
- Supervised and coordinated all customer service and sales personnel and activities
- Met sales objectives by forecasting requirements, preparing and working with buyer budgets, calendars/schedules, and initiating corrective actions
- Recognized and diffused escalated customer situations in a patient, professional, and courteous manner
- Worked on mapping lighting projects for both commercial and residential
- Trained employees on basic lighting and state lighting requirements
- Accomplished customer service HR objectives by recruiting, selecting, training, assigning, coaching and disciplining, planning, monitoring, and handing out employee reviews
- Created operations manual and training program for future customer service and sales trainees
- Led the team to focus on sales quotas and customer satisfaction with the team to focus on sales quotas and customer satisfaction with the goal of positive feedback for future business.
- Served as main liaison between vendors, outside sales representatives, project owners and designers, and all levels of management
- Attended trade shows and participated in educational lighting and design opportunities and maintained professional networks.
Education
Bachelor of Science - Information Technology
Cal Poly Pomona,
PomonaAssociate of Science - Business Information System
Citrus College
Glendora, CaliforniaSkills
- SKILLS AND COMPETENCE
- Project Management
- Customer Relationship Management
- Exceptional customer service
- Cheerful and energetic
- Excellent analytical abilities
- Sales Strategy & Management
- Networking
Timeline
Inside Sales Rep
YELP
01.2024 - 03.2024
Head of Customer Service
Kira Home and Lighting
01.2021 - 11.2023
Business Development Manager
Blue Sky Energy Limited
10.2020 - 01.2022
Customer Service / Sales Manager / Project Manager
Arcadian Home & Lighting
01.2007 - 07.2020
Bachelor of Science - Information Technology
Cal Poly Pomona,
Associate of Science - Business Information System
Citrus College
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