Russell Yim
Alexandria,VA
Summary
Manager with years of experience in technical services and customer service. Hard working and passionate, providing timely and accurate service to customers, which drives company goals for profitability.
Overview
36
36
years of professional experience
Work History
Weekend Manager
Velocity Bicycle Cooperative
Alexandria, VA
05.2013 - Current
- Lead busy retail environment on weekends, helping dozens of customers daily.
- Help customers in working on their own bikes by giving them verbal technical assistance. Provide provide professional bicycle repair for those who do not wish to do their own work.
- Refurbish donated bikes to sale or donate back to the community.
- Provide back-up assistance when volunteers are not knowledgeable in bicycle technology/servicing.
- POS system opening and closing.
Master Technician
Recreational Equipment, Inc, REI
Baileys Crossroads, VA
11.2001 - 12.2005
- Lead a team of technician in one of the company's busiest service departments.Performed diagnosis and troubleshooting of bicycles brought in for service.
- Scheduled bicycle repair and new bike assembly to exceed company financial goals.
Assistant Manager
Blazing Saddles Bicycle Rentals
Washington D.C.
06.2000 - 11.2001
- Monitored cash and deposits with a POS system when the manager was not in the store.
- Maintained a fleet of 120 bicycles for daily rental.
- Gave customers...primarily tourists...a fun, healthy, and unique experience.
Service Manager
Performance Bicycle Shops
Springfield, VA
10.1997 - 06.2000
- Lead team of bicycle technicians to meet store objectives
- Service writer, providing accurate and timely tickets
- Repair customer bicycles
- Assemble new bikes
Service Manager, Assistant Manager, Buyer
The Bicycle Exchange
Fairfax, VA
03.1982 - 10.1997
- Lead service teams in the repair and assembly of bicycles.
- Assist in the management of three different retail stores.
- Purchased soft goods for a 20 store chain.
- Used CAD systems to design merchandising plans for retail stores.
Cast Member
The Walt Disney Company
Tysons Corner, VA
08.1993 - 06.1996
- "Plush Mountain King" training other cast member in multiple stores in the setup and maintenance of stuff toys.
- Best store greeter, entertaining guests with puppetry skills.
Education
GED -
Virginia Department of Education
Alexandria, VA01.1980
Skills
- Housekeeping skills
- Paperwork management
- Customer support
- Schedule Coordination
- Money handling
- Facility supervision
- Quality service
- Multitasking Abilities
- Good Telephone Etiquette
Timeline
Weekend Manager
Velocity Bicycle Cooperative
05.2013 - Current
Master Technician
Recreational Equipment, Inc, REI
11.2001 - 12.2005
Assistant Manager
Blazing Saddles Bicycle Rentals
06.2000 - 11.2001
Service Manager
Performance Bicycle Shops
10.1997 - 06.2000
Cast Member
The Walt Disney Company
08.1993 - 06.1996
Service Manager, Assistant Manager, Buyer
The Bicycle Exchange
03.1982 - 10.1997
GED -
Virginia Department of Education