Travelling & exploring new destinations
YASIR BADAR
Operations Manager
Doha
Summary
Skilled travel consultant who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty as well as hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Operations Manager position. Ready to help CORPORATE to achieve company TARGETS
Overview
17
17
years of professional experience
4
4
years of post-secondary education
10
10
Certificates
3
3
Languages
Work History
Operations Manager (www.yallacheckinn.com)
AMBASSADOR TRAVELS
Doha
10.2020 - Current
- I have been involved in developing Online B2C Travel Portal with help of Best Portal Developers.
- Monitoring and taking necessary measure of all B2C Bookings and engaging in Back-office functions for each and every booking is core responsibility of mine.
- Supervising whole Operations Department, also delegating workload among staffs to run department smooth and steady.
- Signed-up Contract with well-known Hotel suppliers to get better rates and hotel result for our clients.
- Being in contact with all key Suppliers and maintaining excellent rapport with them.
- Managing and maintaining customer e-mail database in order to ensure correct targeting of company promotional e-mail communication.
- Analyzing trends, growth and decline of Travel Market.
- Attending conferences, product launches and networking events.
Holidays Manager (Alsafir Holidays)
AMBASSADOR TRAVELS,
Doha
06.2018 - 09.2020
- Responsible for the functioning of Holidays Department - Inbound & Outbound.
- Responsible for recruitment, training & development of the holidays team
- Responsible for product & contracting of hotels & suppliers.
- Work on expanding company business by creating & developing new ideas, competing and keep up with competitors.
- Liaise & engage with the trade partners, destination management companies & tour operators on a regular basis.
- Attend travel-related trade shows to establish relationships news partners and re-establish same with existing ones as well as learn of new trends in travel trade.
- Nominated by Management to Attend Travel Trade Exhibitions (ATM , WTM & ITB ) to keep good relation with Suppliers, Hoteliers & other travel trade partners.
- Address customer issues/concerns and resolve them in timely manner.
- Worked with customers to understand needs and provide excellent service.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Sr. Holidays Supervisor
AMBASSADOR TRAVELS
Doha
05.2012 - 05.2018
- Making Airline Reservations & Hotel Reservations for Inbound & Outbound.
- Issuing worldwide Travel Insurance & Assisting Clients for Visa information.
- Having good relation with worldwide Hotels & Wholesale Suppliers.
- Supervising staff to check and solve their work issues.
- Making Holiday Packages to advertise on Face book and website.
- Arranging Fixed Departure Groups.
- Attending Regular Tourism Work Shops for getting updated products.
- Coordinating with Qatar Today TV Channel for Advertising our Special Promos.
- Nominated by Management to Attend Travel Trade Exhibitions (ATM , WTM & ITB ) to keep good relation with Suppliers, Hoteliers & other travel trade partners.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Reservations & Ticketing Supervisor
JET TRAVELS
Doha
08.2005 - 02.2012
- Managed implant offices at MOWASALAT, COMMERCIAL BANK & ATKINS
- Handled Reservation & Ticketing, Meda cases, Travel Insurance, Hotel reservation
- Handled corporate of QATAR ACADEMY, QAFCO and with QNB
- Visited companies to promote sales as well as cash collection
- Excellent rapport with all Airlines staff
- Experienced on Amadeus, Sabre & Galileo systems.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Participated in team-building activities to enhance working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
Airport Operations ( GSA - Alexandria Airlines )
JET TRAVELS
Doha
05.2008 - 08.2008
- Supervise, direct and monitor QAS personnel to ensure customers are provided with consistent service according to company philosophy.
- Assists passengers in solving travel related problems by answering questions, giving directions, and providing referral services.
- Investigates complaints and inquiries and makes proper disposition or directs them to proper authorities.
- Coordinate with Operations Control & Load Control when the aircraft at the ground
- Coordinate with Captain for aircraft essentials and Flight Dispatcher in order to achieve safe, legal and punctual departure.
Travel Agent (Trainee)
TRANS ORIENT AIR SERVICES
Doha
03.2004 - 04.2004
- Worked as Travel Agent Trainee to make flight bookings and Issuing Tickets on Amadeus GDS.
Education
Diploma - Foundation in IATA Travel & Tourism
QATAR SKILLS ACADEMY
QATAR 01.2016 - 09.2016
Higher Secondary School - Arts
PAK SHAMA SCHOOL
QATAR 01.2001 - 12.2003
Skills
Amadeus ,Galileo & Sabre (GDS)
Certification
Austrian Certifies Travel Specialist, AUSTRIAN NATIONAL TOURIST OFFICE
Interests
Photo shoot & Social Media
Timeline
Operations Manager (www.yallacheckinn.com)
AMBASSADOR TRAVELS
10.2020 - Current
Austrian Certifies Travel Specialist, AUSTRIAN NATIONAL TOURIST OFFICE
12-2019
Holidays Manager (Alsafir Holidays)
AMBASSADOR TRAVELS,
06.2018 - 09.2020
Foundation in IATA Travel & Tourism Diploma , QATAR SKILLS ACADEMY (IATA certified)
09-2016
Diploma - Foundation in IATA Travel & Tourism
QATAR SKILLS ACADEMY
01.2016 - 09.2016
Sr. Holidays Supervisor
AMBASSADOR TRAVELS
05.2012 - 05.2018
Galileo Reservation & Ticketing, GALILEO
04-2009
Airport Operations ( GSA - Alexandria Airlines )
JET TRAVELS
05.2008 - 08.2008
Sabre Reservation & Ticketing, SABRE TRAVEL NETWORK
08-2007
Amadeus Basic Vista, AMADEUS
12-2005
Hardware Technology, SYSCOMS INFORMATION TECHNOLOGY
09-2005
Reservations & Ticketing Supervisor
JET TRAVELS
08.2005 - 02.2012
Computer Reservation (GDS), NATIONAL EDUCATION CENTRE
03-2005
Travel Agent (Trainee)
TRANS ORIENT AIR SERVICES
03.2004 - 04.2004
Basic Travel Agency Course, AL JABER EDUCATION CENTRE
03-2004
English Language Upper Intermediate, AL JABER EDUCATION CENTRE
09-2003
English Typing ,MS-Windows, Word & MS -Excel,AL JABER EDUCATION CENTRE
07-2001
Higher Secondary School - Arts
PAK SHAMA SCHOOL
01.2001 - 12.2003
Additional Information
I am Pakistani and married with 3 Kids. Having Qatari Work Residence Visa Transferable & Valid Qatari Driving License.
Similar Profiles
Naveen PNaveen P
Site Manager at AMBASSADOR TOURS AND TRAVELS LLP.Site Manager at AMBASSADOR TOURS AND TRAVELS LLP.
ROHAN RANASINGHEROHAN RANASINGHE
Consultant at WINGS CLASSIC TOURS & TRAVELS LTD / WINGS TRAVELSConsultant at WINGS CLASSIC TOURS & TRAVELS LTD / WINGS TRAVELS
Amanda Silver PreasAmanda Silver Preas
Floor Server Member's Grill at The Global Ambassador HotelFloor Server Member's Grill at The Global Ambassador Hotel