Emily Daniels
Midlothian,VA
Summary
Energetic customer service professional eager to deliver positive, memorable experience to every customer. Consistently exceeds expectations with strong time management and multitasking abilities. Quick leaner and hard worker with natural sales talents.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Abacus Staffing
Midlothian , VA
05.2021 - 12.2021
- Greeted customers and provided friendly customer service.
- Operated and balanced cash registers to process payments for goods and services.
- Balanced and reconciled register, reflecting financial discrepancies, refunds, and account deferrals.
- Handled customer complaints and concerns promptly, escalating complex issues to the direct supervisor for quick resolution.
- Assisted co-workers with tasks as needed to ensure smooth operations.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Complied with all health and safety regulations while performing job duties.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
Front End Service Clerk
Lowes Home Improvment
Midlothian , VA
05.2021 - 07.2021
- Greeted customers and provided excellent customer service.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Processed payments for customers using cash registers, debit and credit card machines, or other electronic payment systems.
- Provided assistance to customers in locating items in the store.
- Organized backroom according to company standards; kept it clean and safe at all times.
- Performed routine maintenance tasks such as cleaning surfaces and restocking supplies.
- Ensured that store was compliant with safety regulations and guidelines set forth by the company.
- Handled returns of merchandise by verifying returned items against original sales records.
- Assisted with stocking shelves, organizing merchandise, and keeping aisles neat and clean.
- Answered questions about products or services and provided information on product features.
- Operated checkout equipment accurately while ensuring that all transactions were completed properly.
- Provided support to colleagues during peak hours or when additional help was required.
- Verified that all prices were accurate and applied discounts as needed.
- Fostered relationships with customers to expand customer base and retain business.
- Placed orders, monitored orders, and answered customer questions in person and over the phone to maximize customer service.
Receptionist
Twisted Scissor
Short Pump , VA
06.2019 - 12.2020
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Education
Bachelor of Science - Political Science
East Carolina University
Greenville, NCHigh School Diploma -
James River High School
Midlothian, VA05-2020
Skills
- Administrative Support
- Problem Resolution
- Customer Service
- Order Processing
- Customer Complaint Resolution
- Inbound call answering
- Schedule Coordination
- Organization
- Trained in Microsoft Office
- Trained in Google Software
- Trained in Stata
Timeline
Customer Service Cashier
Abacus Staffing
05.2021 - 12.2021
Front End Service Clerk
Lowes Home Improvment
05.2021 - 07.2021
Receptionist
Twisted Scissor
06.2019 - 12.2020
Bachelor of Science - Political Science
East Carolina University
High School Diploma -
James River High School
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