Samantha Lemke
Clovis,CA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
3
3
years of professional experience
Work History
Office Manager
Clovis United Allstars
07.2021 - Current
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Receptionist
Armstrong Pet Hospital
08.2021 - 08.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained visitor log for entering and leaving facility for security purposes.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Routed incoming mail and messages to relevant personnel without delay.
Education
Associate of Arts - Elementary Education
Fresno City College
Fresno, CA07.2024
Skills
- Billing
- Team Supervision
- Bookkeeping
- Customer Service
- Office Management
- Data Entry
- Employee Supervision
- Office Administration
- Payroll Processing
- Account Reconciliation
- Event Coordination
- Financial Reporting
- Scheduling and Calendar Management
- Organizational Skills
- Excellent Multi-Tasking Ability
- Training and Coaching
- Payroll and Budgeting
- Financial Tracking
- Relationship Building
- Time Management
Timeline
Receptionist
Armstrong Pet Hospital
08.2021 - 08.2022
Office Manager
Clovis United Allstars
07.2021 - Current
Associate of Arts - Elementary Education
Fresno City College
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