Open To Work
Gregory Kolar
Clinton Township,USA
Work Preference
Summary
Dynamic Home Care Provider with a proven track record at Self Employed, excelling in patient advocacy and nutrition monitoring. Demonstrated critical thinking and problem resolution skills, enhancing client independence and well-being. Recognized for delivering compassionate care while effectively managing complex case requirements, ensuring high standards of safety and comfort for all clients. As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Home Care Provider
Self Employed
11.2022 - Current
- Assisted disabled clients to support independence and well-being.
- Prepared nutritious meals according to dietary requirements, contributing to improved overall health for patients.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Improved patient well-being with regular monitoring of vital signs, medication administration, and personal care assistance.
- Delivered high-quality care under pressure in emergency situations, ensuring the safety of both the patient and caregiver team members present at those times.
- Educated patients about self-care techniques, empowering them to take an active role in managing their own health.
- Facilitated recovery by assisting patients with physical therapy exercises and mobility support.
- Collaborated with interdisciplinary healthcare teams to develop comprehensive care plans tailored to individual patient needs.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Provided mobility assistance such as walking and regular exercising.
Order Picker
Amazon
05.2022 - 11.2022
- Picked and packed orders accurately, ensuring timely shipment to meet customer expectations.
- Ensured compliance with health and safety regulations while performing daily operational tasks.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Operated forklifts and pallet jacks to efficiently transport goods within warehouse environment.
- Expedited urgent orders through prioritized picking strategies while maintaining accuracy standards.
- Played a vital role in meeting critical deadlines for customers due to efficient processing of expedited orders.
Delivery Associate
Nicholas Logistics
12.2018 - 05.2020
- Operated delivery vehicles safely across designated routes, ensuring timely and accurate deliveries.
- Assisted in loading and unloading packages, adhering to safety protocols and operational guidelines.
- Communicated effectively with team members and customers, resolving issues promptly to enhance service quality.
- Followed GPS navigation systems to optimize delivery routes, reducing transit times and improving efficiency.
- Adhered to company policies regarding vehicle maintenance, reporting any mechanical issues proactively.
- Collaborated with warehouse staff to ensure seamless coordination between delivery schedules and inventory levels.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
- Proactively identified potential issues affecting delivery success, taking corrective action as needed to maintain performance standards.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Adapted quickly to changing conditions during inclement weather or unexpected road closures, rerouting effectively while minimizing delays.
- Completed on-time deliveries by choosing best and most efficient routes.
- Kept customers informed of any delays or issues with their deliveries, offering solutions when possible.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Resolved customer inquiries promptly, directing them to the appropriate department when necessary.
Service Delivery Specialist
Lowe's Home Improvement
04.2017 - 12.2018
- Coordinated timely deliveries to ensure customer satisfaction and operational efficiency.
- Collaborated with cross-functional teams to enhance logistics strategies and execution.
- Maintained compliance with safety regulations during all delivery operations.
- Resolved customer inquiries and complaints promptly, enhancing overall experience.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions that met their expectations.
- Adapted to changing schedules or routes as needed, demonstrating flexibility in meeting client needs under tight deadlines.
- Provided exceptional customer service through clear communication with clients regarding delivery times and special requests.
- Coordinated consistent on-time deliveries of damage-free goods.
- Operated warehouse equipment to facilitate efficient product movement and inventory management.
- Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.
Home Care Provider
Self Employed
12.2003 - 03.2017
- Provided compassionate personal care and assistance to clients with daily living activities.
- Developed individualized care plans tailored to client needs and preferences.
- Monitored clients' health status and reported changes to healthcare professionals.
- Assisted in medication management, ensuring adherence to prescribed regimens.
- Implemented strategies to improve client mobility and independence in daily tasks.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Assisted patients with self-administered medications.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Uphold strict standards of privacy and confidentiality in all aspects of caregiving, maintaining the dignity and respect for patients at all times.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Managed medical appointments, coordinating with healthcare professionals to ensure timely access to necessary services.
Assistant Store Manager
SUBWAYRestaurants
09.2001 - 12.2003
- Supervised daily operations to ensure compliance with health and safety standards.
- Trained and mentored new team members on customer service excellence and product knowledge.
- Managed inventory control processes, reducing waste through efficient stock management.
- Implemented scheduling strategies to optimize staff coverage during peak hours.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Collaborated with upper management to set performance goals and track achievement metrics.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Sandwich Artist
SUBWAYRestaurants
08.2000 - 08.2001
- Crafted sandwiches with precision, ensuring compliance with food safety standards and customer preferences.
- Operated point-of-sale system, accurately processing transactions and managing cash flow.
- Maintained cleanliness and organization of workstations, adhering to health regulations for food preparation.
- Collaborated with team members to streamline service efficiency during peak hours.
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
Customer Service Representative
Art Van
10.1998 - 02.2000
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Trained new team members on product knowledge and customer service protocols to enhance team performance.
- Collaborated with sales teams to address client concerns, improving overall service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Operated forklifts to efficiently transport materials within warehouse environment.
- Loaded and unloaded shipments, ensuring accuracy in inventory management.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Warehouse Worker
Suburban Bolt and Supply
10.1997 - 10.1998
- Loaded and unloaded shipments, ensuring accuracy in inventory management.
- Maintained cleanliness and organization of warehouse environment to enhance safety.
- Followed safety protocols and procedures to minimize workplace hazards.
- Collaborated with team members to streamline workflow processes effectively.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Reduced order processing times with meticulous attention to order picking and packaging.
Wheelchair Agent
Prospect Airport Services
06.1996 - 03.1997
- Assisted passengers with mobility needs, ensuring comfort and safety during airport transitions.
- Operated wheelchair equipment efficiently, providing timely support to travelers throughout the terminal.
- Collaborated with airport staff to streamline boarding processes for individuals requiring assistance.
- Maintained wheelchair inventory, ensuring availability and readiness for passenger use at all times.
- Followed safety protocols rigorously while transporting passengers across various airport areas.
- Adapted quickly to changing passenger demands, enhancing overall service quality during peak hours.
- Maximized efficiency through punctual attendance at assigned gates, preparedness for incoming flights, and rapid response to last-minute changes in plans or priorities.
- Collaborated with other wheelchair agents to ensure adequate coverage during high-demand periods, fostering a positive team dynamic.
- Skillfully managed multiple wheelchair requests during peak travel times, guaranteeing prompt assistance for all passengers in need.
- Contributed to a positive airport environment by consistently maintaining a professional demeanor and engaging in respectful communication.
- Provided clear directions and guidance for visually impaired travelers, offering personalized attention throughout their journey.
Education
No Degree - Electronics
ITT Technical Institute
Troy, MIHigh School Diploma - undefined
Clintondale HighSchool
Clinton Township, MI06.1997
Skills
- Patient advocacy
- Case management
- Nutrition monitoring
- Home safety assessments
- Infection control
- Active listening
- Critical thinking
- Problem resolution
- Computer proficiency
- Complaint handling
- Professional telephone demeanor
- Conflict mediation
- Picking and packing
- Self-motivated and disciplined
- Warehouse safety
- Attention to detail
- Problem-solving
- Pallet jack handling
- Material loading and unloading
Certification
- Forklift Operator Training - 2017
- Food Safety Certification - 2001
Languages
English
Native or Bilingual
Timeline
Home Care Provider
Self Employed
11.2022 - Current
Order Picker
Amazon
05.2022 - 11.2022
Delivery Associate
Nicholas Logistics
12.2018 - 05.2020
Service Delivery Specialist
Lowe's Home Improvement
04.2017 - 12.2018
Home Care Provider
Self Employed
12.2003 - 03.2017
Assistant Store Manager
SUBWAYRestaurants
09.2001 - 12.2003
Sandwich Artist
SUBWAYRestaurants
08.2000 - 08.2001
Customer Service Representative
Art Van
10.1998 - 02.2000
Warehouse Worker
Suburban Bolt and Supply
10.1997 - 10.1998
Wheelchair Agent
Prospect Airport Services
06.1996 - 03.1997
High School Diploma - undefined
Clintondale HighSchool
No Degree - Electronics
ITT Technical Institute