Judith Hicks- Mcclure

• Trained new employees on proper food handling techniques and safety regulations.
• Ordered necessary deli supplies to maintain stock levels.
• Monitored daily sales reports to maximize profitability.
• Supervised deli staff to ensure efficient customer service.
• Ensured cleanliness and sanitation of deli area, equipment, and supplies.
• Resolved customer complaints in a professional manner.
• Managed daily operations of the deli including staffing, scheduling, merchandising.
• Addressed employee performance issues promptly while also providing feedback and coaching as needed.
• Developed weekly schedules for deli staff to ensure adequate coverage during peak hours.
• Conducted regular inspections of all refrigeration units to ensure temperature compliance with health codes.
• Reduced costs by controlling portion sizes and eliminating all types of waste.
• Implemented cost-saving measures such as portion control, waste management.
• Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
• Monitored temperatures of prepared food and cold-storage areas.
• Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Delegated work to staff, setting priorities and goals.
• Prepared sandwiches, salads, wraps, and other menu items according to customer specifications.

• Collaborated with staff teams to achieve work goals and adhere to deadlines.
• Met incoming customers pleasantly and offered support and service.
• Trained newly hired employees regarding company policies and operations.
• Responded to customer queries and complaints to promote overall satisfaction.
• Managed safe and efficient serving of customer foods.
• Communicated effectively with customers regarding their inquiries or complaints.
• Answered phone calls and routed correspondence to appropriate staff members.
• Coordinated employee schedules and maintained accurate timekeeping records.
• Ensured that employees followed established safety protocols at all times.
• Opened, sorted and distributed incoming mail and processed outgoing mail.
• Maintained positive working relationship with fellow staff and management.

Received escalated inbound calls from clients concerning medicaid, TANF, and or foodstamps.

Assisted clients with changes to address, income, household, and or jobs in order to assure clients continued eligibility of benefits.

Informed clients of any missing information requested by HHSC, and the timeframe to submit.

Submitted complaints and appeals at the request of the client.

Maintained time and attendance adherence set forth by the company.

Kept above average QA scores.