Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jordyn Russo

Shakopee,Minnesota

Summary

Personable Office Administrator with 10 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Account Management & Office Admin

Hobart
02.2022 - Current
  • Enter in estimates for clients
  • Manage outlook inboxes / workloads for multiple offices
  • Process credit cards
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote.
  • Executed billing tasks and recorded information in company databases. Managed invoicing for all major accounts for 8 states.
  • Mointoired all major buisness accounts, Target, wallmart, costco, sams club, Cub foods, Hyvee, Couborns. Etc.
  • Multiple third party websites to process customers bills.

Manager

Corningware Corelle & More
01.2019 - 08.2022
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Onboarded new employees with training and new hire documentation.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Shared Services Coordinator

Coldwell banker Burnet, Shared Services
11.2017 - 11.2021
  • Work with agents and clients to manage/ setup showing requests
  • Data entry in various systems- showing time, MLS, excel
  • Handle a heavy call volume for 38 offices
  • Make the teams schedule and training guides
  • Keep information confidential
  • Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
  • Developed and implemented training programs for staff.
  • Researched best practices and developed strategies to improve program outcomes.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Established and maintained relationships with key stakeholders.
  • Provided leadership, guidance and support to staff members.

Closing Document Specialist

Burnet Title
11.2015 - 09.2018


  • Develop and maintain positive relationships with team members and customers
  • Monitor inventory and finances, Verify home insurance commitment documents
  • Upload documents into a computer program for homeowners and agents
  • Helped with the training and onboarding into a department merge
  • Great time management, mail ready for pickup everyday
  • Prepared and sent notice of approval, denial and reduced request or adverse credit action.
  • Coordinated with teammates, customers and external contacts to gather documentation.
  • Used electronic systems for data entry, tracking and analysis.
  • Scheduled and tracked deadlines of multiple active compliance audits.
  • Reviewed and validated details of loan applications and closing documentation.


Education

High School Diploma -

Lakeville North High School
Lakeville, MN
06.2015

Skills

  • Inbound phone call handling & Multi line phone system
  • Bookkeeping
  • Scheduling
  • Strong oral and written communication
  • Ability to multitask and good organizational skills
  • Strong problem solving ability
  • Strong attention to detail and follow through
  • Work well independently and in a team environment
  • Ability to learn a new task quickly
  • Good team leader and collaborative worker
  • Technical Skills
  • Microsoft Word, Excel, PowerPoint, ShowingTime, Homebase, Microsoft teams, D365, Field services, Google platforms, MLS, Adobe, Corrigo, Service channel, Maximo, Content central
  • Operate an electronic cash register
  • Technology problem solving
  • Mail handling
  • Project Management
  • Staff Management
  • Spreadsheet Development
  • Administrative Support
  • Billing Oversight
  • Customer Engagement

Certification

  • OSHA fork lift Certification

Timeline

Account Management & Office Admin

Hobart
02.2022 - Current

Manager

Corningware Corelle & More
01.2019 - 08.2022

Shared Services Coordinator

Coldwell banker Burnet, Shared Services
11.2017 - 11.2021

Closing Document Specialist

Burnet Title
11.2015 - 09.2018

High School Diploma -

Lakeville North High School
  • OSHA fork lift Certification
Jordyn Russo