Abu Sadat Muhammad Sayem
Project Manager
Dallas,TX
Summary
Hardworking and passionate professional with more than twelve years of experience in logistics, distributions, and commercial industries. Seeking for high paced and challenging senior level job that requires strong problem solving, analytical, managerial and people management skills.
Overview
19
19
years of professional experience
10
10
years of post-secondary education
3
3
Languages
Work History
Project Manager- Fleet Specialist
Amazon
Dallas, Texas
09.2017 - Current
- Responsible for various projects within transportation management space focusing on North America and Canada middle mile network operations.
- Ensuring smooth transportation operation by sourcing equipment and resources to the network wide operation centers and warehouses.
- Worked with core project team to launch Transportation operation in Canada.
- Procured power and non-power equipment for Amazon Transportation Services.
- Defined and established initial work policies, worked with other 3Ps to establish E2E logistic life cycle.
- Manage equipment campaigns for retrofit, upfit and recalls
- Worked with core project teams to establish transportation management teams all around North America.
- FC launching: Worked for FC launch team, established inbound, ICQA and loading dept in.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
Executive Coach and OD practitioner
Self-employed
Dallas, Texas
08.2017 - 08.2019
- Partnered with clients in a thought-provoking and creative process that inspires them to maximize their personal, professional and organizational potential.
- Analyzed needs, established learning objectives and delivered training programs and other education and development services.
- Identified and implemented competency models and recommended and delivered integrated learning and development tools and programs.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Conducted individual and group counseling sessions.
- Counseled students regarding course and program selection, class scheduling and registration and career planning.
- Planned and promoted career planning presentations, work experience programs and career workshops.
Specialist
Grameenphone Ltd
Dhaka, Bangladesh
04.2014 - 06.2016
- Sales Compliance: Developed and implemented nationwide sales compliance process that aligns with the Telenor corporate values and represents a strong organizational foundation to clients and stakes.
- Implemented Biometric devices and finger print collection process in all retail regions.
- Regional Planning and Performance Management: Managed multiple projects and campaigns to improve nation-wide retail sales p6erformance.
- People Operations: Developed, implemented and managed recruitment process throughout 6 national business districts.
- Launched apprenticeship program, New Business leader program, and outsourced retails programs for Retails sales and Distribution.
Manager
Grameenphone Ltd. Bangladesh
Dhaka, Bangladesh
02.2014 - 04.2014
- Led and managed customer service consultants'/specialist teams
- Worked for cross functional teams to develop operational process and people developments.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Cross-trained existing employees to maximize team agility and performance.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Senior Executive
Grameenphone Ltd. Bangladesh
Dhaka, Bangladesh
10.2012 - 02.2014
- Trained and developed customer service associates throughout the organization.
- Efficiently managed multiple external and internal workshops and training events nationwide.
- Enabled revenue generation by pursuing partnerships, sourcing funding and capitalizing on people development opportunities.
- Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
- Conducted research on emerging trends within industry and capitalized on finds to develop new products, services and strategies.
Customer Manager/Executive
Grameenphone Ltd. Bangladesh
Dhaka, Bangladesh
02.2006 - 10.2012
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Established performance and service goals and held associates accountable for individual performance.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Developed new employees and on-going performance assessment of current employees.
- Created activities and engagements to enhance customer experience, knowledge and patronage.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Developed and implemented standards for staff to provide consistent service to customers.
Project Supervisor
Insight And Ideas Ltd. Bangladesh
Dhaka, Bangladesh
02.2004 - 02.2006
- Conducted market surveys and prepared reports reflecting client's requirement on multiple field projects
- Worked for different marked and field research projects for leading Telecommunication and Manufacturing organizations.
- Provided status updates for projects, delivering information to all stakeholders
- Produced reports and updated customers and senior leaders on progress and roadblocks
- Created full-scope cost estimates for bid builds and design-build projects
- Consulted public records and contacted previous owners to conduct research on ownership, usage and zoning history
Education
Master of Science - Leadership in Organizational Development
The University of Texas At Dallas
Richardson, TX 08.2017 - 12.2019
Associate of Science - Executive Coaching
The University of Texas At Dallas
Richardson, TX 01.2017 - 08.2018
MBA - Marketing
National University
Dhaka, Bangladesh 01.2008 - 12.2010
BBA - Marketing
National University
Dhaka, Bangladesh 01.2003 - 01.2004
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Notre Dame College, Dhaka Board
01.2000 - 01.2002
Skills
Change Management
Timeline
Project Manager- Fleet Specialist
Amazon
09.2017 - Current
Master of Science - Leadership in Organizational Development
The University of Texas At Dallas
08.2017 - 12.2019
Executive Coach and OD practitioner
Self-employed
08.2017 - 08.2019
Associate of Science - Executive Coaching
The University of Texas At Dallas
01.2017 - 08.2018
Specialist
Grameenphone Ltd
04.2014 - 06.2016
Manager
Grameenphone Ltd. Bangladesh
02.2014 - 04.2014
Senior Executive
Grameenphone Ltd. Bangladesh
10.2012 - 02.2014
MBA - Marketing
National University
01.2008 - 12.2010
Customer Manager/Executive
Grameenphone Ltd. Bangladesh
02.2006 - 10.2012
Project Supervisor
Insight And Ideas Ltd. Bangladesh
02.2004 - 02.2006
BBA - Marketing
National University
01.2003 - 01.2004
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Notre Dame College, Dhaka Board
01.2000 - 01.2002
Project Works
Non-Power Equipment launch for Canada: July 2021 to November 2021
Launched and procured first ever owned and rented non-power equipment and trailers for Canada.
Toll Transponder Launch: February 2021- June 2021
Launched nationwide Toll management through 3P vendors and led the internal transformation from base plated to toll system to transponder based tolling system.
Canada Fleet launch: October 2020 to March 2021
Worked with cross functional teams to launch Canada Fleet and Transportation operations
Transportation Governance and Compliance outsourcing: November 2019 to April 2020
Conducted the market survey and outsourced transportation governance and compliance to 3rd Party, led the internal and external transformations.
Powered Equipment Launch: September 2019 – November 2019
Facilitated field execution and launching of 1000+ powered equipment throughout 200+ locations in North America in coordination with local teams and multiple 3P vendors.
ELD Problem Solving Benchmarking: March 2019 – June 2019
Identified and developed automated process to minimize ELD defect escalation to 3P vendors to reduce cost and labor time.
Project Red Hunt: November 2015 – February 2016
Identified nationwide low performing business units, coordinated with local team and developed process manage unit performance to optimum level. Efficiently enhanced performance level of all the selected business unit, ensured business excellence and organization revenue.
Project Horizon - Retail Operation Outsourcing: October 2015– December 2015
Worked the multiple 3P Business Partners to develop and implement outsourcing for retail customer service operations. Successfully outsourced 70% retail operations within my work tenure.
Retail recruitment and Talent hunt: May 2014 to July 2014
Managed massive recruitment and talent hunt for Retail and Customer Service through multiple recruitment events nationwide. Recruited and on boarded 1200 retail associates and apprentice nationwide for 6 divisions and 300+ retail centers.
Extra-Curricular Activities
- Event Management in School and University level as Cultural Coordinator 2004-2008
- Sergeant, Bangladesh National Cadet Core (BNCC), 1999 and 2001
- Participated in Nirman Cricket (Divisional School Cricket), 1997-1999
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