Kaetriauna Bowser-Smith
Central Point,OR
Summary
Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences. Dependable and successful at providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Very loyal, as have stayed to close down 2 business and help start one.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Administrator
Turning Point Dance
08.2022 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Monitored and helped with general cleaning of office in line with company cleanliness standards.
Office Clerk
Central Pipeline Inc
08.2022 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Provided clerical support, addressing routine, and special requirements.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Collaborated with various departments to complete assigned tasks.
Housesitter
Self
03.2020 - Current
- Communicated with homeowner via phone or text.
- Fed and walked pets, cleaning up after pets indoors and outdoors.
- Cared for houseplants by frequently watering during owners' absence.
- Fed and watered animals and replaced dirty bedding and litter boxes.
- Performed light cleaning duties such as dusting, vacuuming, and wiping down bathrooms.
- Secured locks and entryways to prevent unauthorized access by persons not approved by owners.
- Brought in mail and newspaper to maintain appearance of activity at client residence.
- Maintained lawn and outdoor property for house to appear “lived-in.”
- Cleaned out fridge and freezer of perishable items likely to spoil before use.
- Responded with calm and professionalism in cases of emergencies arising at or near homes.
- Provided emotional support and companionship to clients.
Babysitter/Nanny
Self
01.2019 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Communicated with parents regarding children's progress and development, raising any issues.
- Assisted children with homework assignments and special projects across different subjects.
- Planned fun outings and educational activities to keep children entertained.
Server
Mochi House
09.2023 - Current
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Answered customers' questions, recommended items, and recorded order information.
Bridal Stylist
David's Bridal
12.2021 - 07.2023
- Sold and fitted product for brides-to-be.
- Provided emotional support and companionship to clients.
- Participated in team meetings and staff training sessions.
- Developed and implemented activities to improve clients' quality of life.
- Encouraged clients to take part in activities tailored to individual needs.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Ice Cream Server
All American Ice Cream
10.2020 - 12.2021
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Kept tidy and organized area to comply with cleanliness standards.
- Processed sales transactions for cash, debit, and credit purchases.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Used ice cream makers, blenders and frozen yogurt machines to create ice cream and yogurt.
- Cleaned and maintained soft-serve ice cream and yogurt dispensing equipment.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Education
Associate of Arts - General
Rogue Community College
Medford, OR06.2023
High School Diploma -
Logos Public Charter School
Medford, OR06.2022
Skills
- Office Management
- Customer Relationship Management
- Time Management
- Problem-Solving Techniques
- Tactical Communications
- Maintaining Safe Environment
- Meal Planning and Preparation
- Food Preparation
- Customer Loyalty
- Safe Food Handling Practices
Accomplishments
While in high school, attended college while working and staying active.
Certification
- Certified Food Handler
- CPR/First Aid
Hobbies
I am a dedicated dancer with Turning Point Dance, trained in kind environments in styles such as ballet, contemporary and hip hop.
I love creating new things - sewing, photography, design, painting, arts, etc.
Timeline
Server
Mochi House
09.2023 - Current
Office Administrator
Turning Point Dance
08.2022 - Current
Office Clerk
Central Pipeline Inc
08.2022 - Current
Bridal Stylist
David's Bridal
12.2021 - 07.2023
Ice Cream Server
All American Ice Cream
10.2020 - 12.2021
Housesitter
Self
03.2020 - Current
Babysitter/Nanny
Self
01.2019 - Current
Associate of Arts - General
Rogue Community College
High School Diploma -
Logos Public Charter School
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