Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Santos Gonzalez

Retail Area Supervisor
Elk Grove,CA

Summary

Assistant Store Manager offering 17 years of increasing revenue and profitability and managing loss and shrinkage. Well-versed in inventory control, buying and merchandising for perishable and non-perishable goods. Energetic and productive to thrive in customer-focused, fast-paced environment with a winning spirit and positive attitude. "Always happy to help"


Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.


Organized and dependable candidate successful at managing multiple priorities with a positive attitude, Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level from hourly supervisor to assistant store manager position. Ready to help team and achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

25
25
years of professional experience

Work History

Department Supervisor With Keys

Lowes Home Improvment
10.2021 - 05.2023
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Trained and mentored new employees.
  • Opened and closed store days 5 or 6 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
  • Designed and built over 1,000 displays to generate customer interest in store merchandise.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Promoted business' development by building and maintaining relationships with new clients.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
  • Kept store clean and organized to provide shoppers with pleasant experience.
  • Picker and fulfillment center admininstrater.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Tracked, analyzed and reported store sales performance metrics to store manager.
  • Managed store's stock inventory and ordered new merchandise to replenish low-stock items.
  • Created employee schedules to align coverage with forecasted demands.
  • Oversaw team of 8 employees.
  • Delegate and follow up by holding others accountable.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Trained newly hired sales team in upselling techniques.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Order merchandise and maintaining backroom receiving inventory control by minimizing inventory and reducing and controlling shrink.

Sales Representative Supervisor

RadioShack
07.2020 - 08.2021
  • Led sales team to exceed quarterly sales goals.
  • Achieved and exceeded sales goals through dedication to identifying and pursuing new opportunities.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Negotiated contracts and sales terms with new and existing clients.
  • Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
  • Trained, coached and mentored new sales associates for maximum performance.
  • Promoted brand awareness and utilized advantage of network connections to increase brand development.
  • Composed and managed profitable contacts and broadened sales territories.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns providing primary customer support to internal and external customers.
  • Processed orders, credits and tracked returns.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Trained new personnel regarding company operations, policies and services.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Answered average of 40 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.

Assistant Store Manager

Wal Mart
01.2004 - 05.2020
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Generated repeat business by developing and maintaining strong team of 24 employees devoted to inventory management.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Mentored sales team and department manager's in applying effective sales techniques and delivering top-notch customer service.
  • Managed and optimized schedules to keep coverage and service in line with forecasted demands to accomplish proper customer service staffing at all times.
  • Recruited and retained top talent associates by teaching, training and providing skills that will makes them feel valued, and more invested in organization. Coached employees and trained team members with successful strategies to meet operational sales targets, and increasing profits through effective sales training, troubleshoot profit loss areas and managing inventory control processes to restore back stock, control shrink, costs, and maintaining sales floor levels to meet customer needs at all times.
  • Managed safety team meetings standards for customer service and safe work practice quality at all times.
  • Increased employee satisfaction and engagement 80% through employees career growth opportunity and motivation.
  • Resolved customer service issues promptly.
  • Reduced shrinkage by closely monitoring inventory flow, price changes, on hands changes, unnecessarily markdowns and security procedures.
  • Examined merchandise to verify correct pricing and attractive displays seasonal correct.
  • Grew company sales 40% by devising strategic promotional plans capitalizing on changing market conditions and community events.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers service.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
  • Walked through store areas every hour to identify and proactively resolve issues negatively impacting operations

Food & Consumables Department Manager

Walmart
07.1998 - 01.2004
  • Managed inventory in food and consumables department operations to maintain optimal stock levels and meet expected customers demands.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall year around seasonal events set-up.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Formulated pricing policies by reviewing merchandising activities and determining additional needed sales promotions, executed prices changes in timely manner, plan store within store upcoming events, set floor plan and modular, maintained in-stock per customer demand, evaluated supplier quality to maintain tight cost controls and maximize business operational performance.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction at all times.
  • Maintained sales floor clean, neat, safe and organized to protect our customers and associates safety at all times.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.

Education

High School Diploma -

Barringer Arts High School
Newark, NJ
06.1982

Skills

  • Business Development and Planning
  • Recruiting, scheduling, mentoring and coaching for improvement
  • Sales goals and performance strategies
  • Inventory control management
  • Store merchandising and in-stock
  • Point of sale system knowledge
  • Store operations and Sales strategist
  • Order management
  • Maximizing profitability
  • Bank deposit procedures
  • Microsoft office & excel knowledge
  • Sales trends reports knowledge (P&L) profit & loss and (IRR) internal rate reports
  • Microsoft Word
  • Brand Promotion
  • Rewards Programs
  • Sales Proficiency
  • Managing Inventory Stock
  • Customer Needs Assessments
  • Goal Attainment
  • Team Leadership
  • Financial Data Analyzation
  • Managing Customer Needs
  • Administrative Duties
  • Proper Staffing
  • Team Player
  • Store Reset and Recovery
  • Merchandise Promotion and Display
  • Regulatory and Legal Compliance
  • Plan Sales
  • Retail Security
  • Departmental Procedures
  • Analyzing Profitability
  • Cycle Counts and Audits
  • Staff Coaching and Training
  • Flexible Work Schedule
  • Handling Complaints
  • Stock Replenishment
  • Shrinkage Prevention
  • Rewards Tracking
  • Compliance Requirements
  • Corrective Actions
  • Delegation and Supervision
  • Advising and Coaching
  • Retail Industry Experience
  • Spanish Speaking
  • Organize Inventory
  • Manage Employees
  • Health and Safety Procedures
  • Adaptable to Changing Demands
  • Work Prioritization
  • Store Layouts
  • Good Communication Skills
  • Multitasking Strengths
  • Time Management
  • Customer Inquiries

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Department Supervisor With Keys

Lowes Home Improvment
10.2021 - 05.2023

Sales Representative Supervisor

RadioShack
07.2020 - 08.2021

Assistant Store Manager

Wal Mart
01.2004 - 05.2020

Food & Consumables Department Manager

Walmart
07.1998 - 01.2004

High School Diploma -

Barringer Arts High School

Similar Profiles

CREATE PROFILE
Santos GonzalezRetail Area Supervisor