Anthony Griffin
Shirley,NY
Summary
Dedicated student interested in applying excellent communication and interpersonal skills to a organizational role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships.
Overview
10
10
years of professional experience
Work History
Habilitation Technician
ADAPT Community Network
New York, NY
10.2015 - 12.2023
- Created an environment that was conducive to learning by utilizing appropriate materials and resources.
- Aided clients with bowel and bladder programs, feeding tubes and wound care.
- Monitored vitals to assess medical conditions or illnesses.
- Implemented strategies to reduce maladaptive behaviors while encouraging adaptive ones.
- Facilitated group activities designed to increase socialization skills among participants.
- Assisted individuals with disabilities in developing independent living skills, such as meal preparation and personal hygiene.
- Collaborated with other professionals to develop a comprehensive plan of care for each individual served.
- Recommended changes to improve computer or information systems.
- Recorded observations and baseline measurements to maintain accurate medical records.
- Created databases to store electronic data.
- Monitored and implemented medical, behavioral and clinical team care plans and drafted related documentation.
- Provided individualized habilitation services to clients according to their Individual Service Plans.
- Maintained accurate records of all client activity in accordance with agency policy.
- Developed positive relationships with family members or guardians of clients.
- Promoted employment, educational and volunteer interests and goals.
- Instructed patients in use of assistive equipment.
- Supported individuals in learning new tasks through modeling techniques and reinforcement strategies.
- Instructed patients and caregivers on how to appropriately use breathing machines at home to obtain necessary symptom relieve.
Internship Health and Nutrition Director
Planet Fitness
New York, NY
01.2014 - 12.2015
- Cleaned and sanitized locker room to complete station assignments, wiping down gym equipment and restocking supplies.
- Answered phones, issued equipment and completed guest check-in.
- Recorded daily attendance data into database system accurately and timely.
- Performed administrative duties such as scheduling appointments, registering new members and processing payments.
- Resolved guest complaints to maintain complete customer satisfaction.
- Provided customer service to members, answered questions and addressed complaints.
- Used POS system to assist with new membership cards, change of address and billing questions.
- Returned equipment to proper locations and re-racked weights, equipment and accessories.
- Provided first aid assistance in case of injury or medical emergency.
- Monitored safety protocols during workouts to ensure safe environment for members.
- Reported required maintenance or repairs to management and maintained supply inventory.
- Organized team building activities for corporate clients in coordination with management staff.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Updated website content regularly with new information about services offered.
- Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
- Advised customers on the best exercise routines for their specific needs.
- Discussed fitness classes with members to fit lifestyle goals, addressing physical limitations.
- Ensured gym equipment was in proper working order and reported any issues to the supervisor.
- Developed relationships with local businesses to increase membership base.
Education
Associate of Science - Computer Science
Suffolk County Community College
Selden, NYSkills
- Client Support
- Training Experience
- Call Control
- Customer Relationship Management
- Product Knowledge
- Interpersonal Skills
- Answering Questions
- Verbal and Written Communication
- Customer Communications
- Problem-Solving Skills
- Behavior Management
- Activity Planning
- Appointment Scheduling
- Team Collaboration
- Customer Service
- Interdisciplinary Collaboration
- In-Service Training
- Effective Organization
- Interpersonal Communication
- Payment Processing
- Strong Work Ethic
- Self-Driven and Motivated
- Attention to Detail
- Decision-Making
- Punctual and Dependable
- Staff Assessment
- Documentation
- Critical Thinking
- Coaching and Mentoring
- Staff Supervision
Timeline
Habilitation Technician
ADAPT Community Network
10.2015 - 12.2023
Internship Health and Nutrition Director
Planet Fitness
01.2014 - 12.2015
Associate of Science - Computer Science
Suffolk County Community College