FATIMA Y. AVILA
Santa Fe,NM
Summary
Experienced administrative professional well versed in clerical, records, and security. I am a reliable team player with excellent judgment, strong critical thinking skills and good problem-solving abilities. Highly-motivated employee with desire to take on new challenges.
Overview
11
11
years of professional experience
Work History
NIBIN Investigator
New Mexico State Police
Santa Fe , NM
09.2023 - Current
- Collaborated with local law enforcement agencies on criminal investigations.
- Prepared detailed reports summarizing investigative activities and results.
- Performed background checks on persons of interest in investigations.
- Adhered to departmental policies regarding investigations and reporting procedures.
- Analyze cartridge casings
- Work with firearms to include loading/unloading, test-fire
- Prepare reports to document involvement and results.
- Receive and manage evidence form outside and in house agencies. Maintain integrity of evidence and chain of custody.
- Track and log all acquisition and test-fires.
BOOKING CLERK
SANTA FE ADULT DETENTION CENTER
09.2021 - 09.2023
- I enter inmate information into the system based on arrestee criminal complaint or warrant information and book them into the jail system.
- Perform routine computer-related duties including data entry
- Perform routine clerical, scanning, and filing duties
- Maintain records and office files.
- I gather and assemble arrest documentation for presentation to the courts.
- I provide information and assist the public (in person or telephonically)
- I release inmates from jail upon receipt, and verification of authorized court documentation.
- I run NCIC checks for all intakes and releases.
- I send out daily population and billing reports to the appropriate agencies.
- I work closely with different agencies, including Law Enforcement, Courts, and Attorneys ensuring all documentation is properly handled.
SECURITY
CHRISTUS, VINCENT HOSPITAL
01.2021 - 11.2022
- Policing hospital buildings and grounds to prevent fire, theft, vandalism, and illegal entry
- Assists staff with unruly visitors and patients, alleviates plant safety and environmental conditions.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored premises and recorded activity in daily officer reports.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Completed incident reports to record security or loss prevention incidents.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
SECURITY SPECIALIST
TARGET
05.2020 - 01.2021
- Responded to incidents of workplace violence and unruly behavior on company property.
- Deal with trespassers or any other security related incidents.
- Supervised network activity and security camera footage to locate potential threats.
- Assisted law enforcement with facility investigations and critical event responses.
- Monitored security cameras to identify and respond to suspicious activity.
- Provided friendly and professional assistance to employees, visitors and customers.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
COUNTY SHERIFF
SHERIFF DEPUTY CADET
09.2019 - 02.2020
- Patrol assigned areas and watch for suspicious activity, arrest people for suspected crimes, including burglary, theft, drugs, larceny, homicide, and sexual crimes.
- Solve emergency and routine incidents.
- Conduct preliminary and follow-up investigations.
- Gather and bag evidence at crime scenes.
- Apprehended and detained criminal suspects and law violators.
- Served warrants, summonses, subpoenas and other official papers.
- Reviewed and assessed criminal prosecution information, including search warrants, citations and complaints.
- Monitored serving of warrants and assisted in making required arrests.
SALES ASSOCIATE,
Forever 21
09.2017 - 04.2018
- give great customer service, assist customers with their needs
- Make sure every customer leaves the store with what the customer was looking for.
- Helped customers find specific products, answered questions and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
ADMINISTRATIVE ASSISTANT
TIERRA ENCANTADA CHARTER SCHOOL
06.2017 - 03.2018
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- I am responsible for student’s attendance and tardiness, and scheduling.
- Scheduled appointments, meetings and events for management staff.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
SALES ASSOCIATE
KOHL’S
10.2013 - 09.2017
- Assist Loss prevention with suspicious people
- Be a witness for a shoplifter's interview.
- Helped customers find specific products, answered questions and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Built and maintained relationships with peers and upper management to drive team success.
- Trained new team members in cash register operation, stock procedures and customer services.
SECRETARY
SANTA FE PUBLIC SCHOOLS
06.2016 - 07.2017
- I was in charge of handling money, deposit
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Maintained organized filing system of paper and electronic documents.
- Sent and distributed mail and parcels.
- Ordered office supplies to purchase items and maintain appropriate levels.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
SHIFT MANAGER
MCDONALD’S
07.2013 - 07.2017
- Managed daily cash intake by counting out registers and tabulating profits.
- Coached employees on interactions with customers to drive exceptional service.
- Communicated with other shift managers to facilitate continuum of customer service.
- Reviewed financial statements to meet targets during shift.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Education
ASSOCIATE'S DEGREE - CRIMINAL JUSTICE
SANTA FE COMMUNITY COLLEGE
12.2017
HIGH SCHOOL DIPLOMA -
MONTE DEL SOL CHARTER SCHOOL
05.2014
Skills
- Quick learner
- Time Management
- Staff Training
- Decision Making
- Phone and Email Etiquette
- Microsoft Office Friendly
- Fluent in Spanish
- Problem-Solving
- Customer Service
- Planning & Organizing
- Friendly, Positive Attitude
- Computer Skills
- Payment Processing
- Attention to Detail
- Multitasking and Organization
- First Aid/CPR
Timeline
NIBIN Investigator
New Mexico State Police
09.2023 - Current
BOOKING CLERK
SANTA FE ADULT DETENTION CENTER
09.2021 - 09.2023
SECURITY
CHRISTUS, VINCENT HOSPITAL
01.2021 - 11.2022
SECURITY SPECIALIST
TARGET
05.2020 - 01.2021
COUNTY SHERIFF
SHERIFF DEPUTY CADET
09.2019 - 02.2020
SALES ASSOCIATE,
Forever 21
09.2017 - 04.2018
ADMINISTRATIVE ASSISTANT
TIERRA ENCANTADA CHARTER SCHOOL
06.2017 - 03.2018
SECRETARY
SANTA FE PUBLIC SCHOOLS
06.2016 - 07.2017
SALES ASSOCIATE
KOHL’S
10.2013 - 09.2017
SHIFT MANAGER
MCDONALD’S
07.2013 - 07.2017
ASSOCIATE'S DEGREE - CRIMINAL JUSTICE
SANTA FE COMMUNITY COLLEGE
HIGH SCHOOL DIPLOMA -
MONTE DEL SOL CHARTER SCHOOL
Similar Profiles
Xavier GarciaXavier Garcia
Patrolman at New Mexico State PolicePatrolman at New Mexico State Police
Andrew EsquivelAndrew Esquivel
Senior Patrolman at New Mexico State PoliceSenior Patrolman at New Mexico State Police
Jordan BurdJordan Burd
Police Officer at New Mexico State PolicePolice Officer at New Mexico State Police
Robert S. GrijalvaRobert S. Grijalva
Emergency Dispatcher, Terminal Agency Coordinator at New Mexico State PoliceEmergency Dispatcher, Terminal Agency Coordinator at New Mexico State Police
Luz Gonzales BernalLuz Gonzales Bernal
Crew Member at McDonald's RestaurantCrew Member at McDonald's Restaurant