Patrick Draper
Bradford,NH
Summary
With a background in sales and customer care, I have the skills necessary to convert potential customers into loyal ones. Currently working as a Client Sales and Service Representative, I have a thorough knowledge of policies and regulations, and hold licenses in MA, ME, NH, RI, and VT. Setting myself apart is my ability to provide tailored solutions to clients, combined with my outgoing personality and exceptional task prioritization abilities, resulting in efficient and effective service.
Overview
17
17
years of professional experience
Work History
Sales and Client Services
Amica Insurance
02.2024 - Current
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
- Responded to customer requests for products, services, and company information.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Assessed customer needs and recommended suitable insurance policies.
- Fielded customer complaints, escalating complex issues to management for resolution.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
- Communicated effectively with staff members of operations, finance and clinical departments.
- Increased efficiency and team productivity by promoting operational best practices.
- Delivered prompt service to prioritize customer needs.
Area Account Manager NH-Maine-PA
Henniker Brewing Co.
02.2016 - 02.2023
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Learned customer needs and desires to suggest specific product options.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
- Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
- Made recommendations to customers to promote brand effectiveness and product benefits.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Negotiated and closed deals with minimal oversight.
- Strengthened branding initiatives by coordinating annual events to maximize outreach.
- Encouraged sales of priority brands to meet monthly targets and program requirements.
- Grew territory volume and revenue YOY to consistently achieve company growth objectives.
- Connected with decision-makers to sustain revenue from existing accounts and convert prospects into new spirits business.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Networked to build client base and promote products to new and existing clients.
Account Manager
Woodstock Inn Brewery
04.2015 - 02.2016
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Maintained professional network of potential clients and business opportunities.
- Partnered with marketing team to align sales strategy with brand messaging across all communication channels.
- Forged and cultivated strong relationships with customers within fast-paced and constantly moving environment.
- Utilized corporate vehicle to deliver and sell products to clients with focus on optimizing customer experience.
- Confirmed all product displays met company specifications regarding placement, date codes and pricing.
- Ascertained which routes would provide fastest access to customer sites, allotting for various factors such as weather and road conditions.
Retail Sales Supervisor
Lowes Home Improvment
03.2008 - 04.2015
- Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
- Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Provided in-depth information on product features so customers could make educated buying decisions.
- Taught junior employees how to meet operational and sales goals with proactive strategies.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
Education
High School Diploma -
James Monroe High School
Fredericksburg, VA05.1995
Skills
- Product and service knowledge
- Sales proficiency
- Lead generation
- Sales closing
- On-site product demonstrations
- Promotional planning
- Product merchandising
- Customer needs assessment
- Customer Relationship Building
- Cultural Sensitivity
- Post-sales support
Timeline
Sales and Client Services
Amica Insurance
02.2024 - Current
Area Account Manager NH-Maine-PA
Henniker Brewing Co.
02.2016 - 02.2023
Account Manager
Woodstock Inn Brewery
04.2015 - 02.2016
Retail Sales Supervisor
Lowes Home Improvment
03.2008 - 04.2015
High School Diploma -
James Monroe High School
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