Dallas Relaford
Griffin,GA
Summary
Compassionate professional in mental health care, known for high productivity and efficiency in task completion. Skilled in patient observation, behavior modification techniques, and crisis intervention. Excel in communication, empathy, and teamwork to provide exceptional care and support.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
BeeKind ABA
Atlanta, GA
06.2024 - Current
- Influenced patients' behavior with interaction, counseling or instruction.
- Aided patients in performing activities of daily living.
- Participated in team meetings to discuss case updates and collaborate on treatment plans.
- Assisted in developing home programs that support generalization across settings.
- Maintained accurate records of all sessions conducted with students.
- Implemented visual supports such as schedules, picture cards.
- Engaged students through play activities while incorporating therapeutic techniques.
- Collaborated with doctors, psychologists or therapists in working with patient treatments.
- Developed basic strategies to promote patient safety, wellness and independence.
- Assisted in the development of positive behavior supports within the classroom environment.
- Tracked data and monitored progress of student's goals and objectives.
- Monitored patients' well-being and reported changes or unusual behavior or physical illness to medical staff.
Contractor
OMNI working solutions
08.2023 - 05.2024
- Escalations
- Helped clients integrate new tax software with accounting software.
- Utilized tax software to efficiently process returns and identify potential deductions and credits for clients.
- Maintained strict confidentiality of client information in accordance with privacy laws and regulations.
- Communicated with federal and state tax agencies to obtain best resolution for clients.
- Interviewed clients to obtain additional information on taxable income and deductible expenses and allowances.
- Analyzed tax regulations and updated knowledge regularly to stay compliant with changes in tax laws.
- Analyzed client's financial information to ensure compliance with federal, state, and local regulations.
- Educated clients on the implications of tax laws and their financial decisions.
- Utilized various software programs such as Microsoft Excel and QuickBooks to enter, track, update and report financial data.
- Tracked expenses using financial software programs such as QuickBooks.
- Maintained accurate records of all transactions utilizing QuickBooks software.
- Generated various financial reports using software programs such as QuickBooks.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Paraprofeesional
Henderson Middle School
08.2022 - 08.2023
- Assisted with the organization and implementation of classroom projects and events.
- Administered assessments to determine student's academic performance levels.
- Offered students personalized educational, behavioral and emotional support.
- Planned and led activities to develop students' physical, emotional and social growth.
- Monitored student progress and provided feedback to lead teacher.
- Graded assignments and tests and documented results into filing systems.
- Developed detailed inventory of equipment and school supplies.
- Monitored student attendance records and reported any discrepancies to appropriate personnel.
- Supported students throughout academic instruction and assignments.
- Incorporated interactive visual aids into student lesson plans to support learning objectives.
- Developed interesting and interactive learning methods tailored to help students with individual needs.
- Enhanced students' physical, behavioral and social skills through class activities.
- Led students on field trips to enhance educational programs.
- Solved student behavioral issues according to building expectations and codes of conduct.
Assistant General Manager
Holiday inn express
Locust Grove, GA
07.2021 - 03.2022
- Identified opportunities for cost savings and operational efficiency improvements.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Evaluated current processes within the store environment to identify areas of improvement.
- Motivated and led team members to work together to achieve targets.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Ensured compliance with health and safety regulations to maintain a safe working environment.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Developed and implemented effective strategies to maximize sales and profits.
- Delegated work to staff, setting priorities and goals.
- Ensured compliance with all applicable laws and regulations related to employment practices.
- Oversaw daily operations, ensuring efficiency and compliance with company standards.
- Met business targets with streamlined operations strategies.
Escalations Specialist, Compliance
MCI
Atlanta, GA
12.2019 - 11.2021
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Collaborated with product development team to provide feedback from customers regarding current products.
- Managed multiple projects simultaneously while meeting deadlines consistently.
- Maintained a high level of quality assurance throughout the escalation process.
- Logged unsellable products requiring donation or destruction due to damage or other issues.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Reviewed customer feedback surveys and provided recommendations for improvement.
- Analyzed data related to customer escalations and developed strategies for efficient resolution.
- Worked closely with other teams to identify trends in escalated cases.
- Supported sales team members to drive growth and development.
Education
B.S. - Interdisciplinary studies for middle grades education in Science and Math
Savannah State university
12.2024
A.A. - General studies with technology and applied sciences certifications
Southern cresent technical college
05.2022
high school diploma -
New Hampstead High School
Pooler05.2013
Skills
- Behavior intervention plans
- Individual care planning
- Picture exchange communication system
- Social skills development
- Verbal behavior training
- Self-management strategies
- Data collection and analysis
- Augmentative communication devices
- Behavior modification techniques
- Treatment implementation
- Visual supports implementation
- Discrete trial training
- Leisure skills training
- Prompting strategies
- Relationship building
- Video modeling
- Functional behavior assessment
- Client engagement
Certificationsandskills
- RBT 40 Hour training completion
- Paraprofessional Certification
- Creativity
- Lead resolution specialist
- Retention specialist
- Time Management and organization
- De-escalation and teamwork
- Advanced technology and software operator
- Supervisory Leadership
- Software & Microsoft proficiency
Certification
- Registered Behavioral Technician
- Paraprofessional certification
- Substitute teacher certification
Timeline
Registered Behavior Technician
BeeKind ABA
06.2024 - Current
Contractor
OMNI working solutions
08.2023 - 05.2024
Paraprofeesional
Henderson Middle School
08.2022 - 08.2023
Assistant General Manager
Holiday inn express
07.2021 - 03.2022
Escalations Specialist, Compliance
MCI
12.2019 - 11.2021
B.S. - Interdisciplinary studies for middle grades education in Science and Math
Savannah State university
A.A. - General studies with technology and applied sciences certifications
Southern cresent technical college
high school diploma -
New Hampstead High School
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