Elora Leona

• Provided great service to customers, helped resolve issues quickly, and built trust with every interaction.
• Welcomed new employees, handled onboarding paperwork, and entered their info into the HR system.
• Managed background checks and drug screenings to keep the hiring process compliant.
• Translated HR documents and communications for Spanish-speaking employees to ensure understanding.
• Assisted with open enrollment and helped employees with benefits forms and questions.
• Helped document disciplinary actions and supported fair enforcement of HR policies.
• Managed unemployment claims and represented the company in hearings.
• Resolved customer account issues and found solutions that kept clients satisfied.

• Partner with leadership to align HR goals with business needs, helping build a positive culture and boost team performance.
• Manage full-cycle recruitment from job postings to offer letters, helping bring in quality talent faster.
• Lead new hire orientation and coordinate training programs to make sure employees feel supported from day one.
• Handle employee relations, conflict resolution, and investigations, always working to create a fair, respectful workplace.
• Support managers with performance reviews, goal setting, and employee coaching.
• Stay on top of labor laws and company policies to keep HR practices compliant and efficient.
• Maintain accurate records and process HR changes using HRIS for easy reporting and audits.
• Help employees with benefits questions, leave requests, and updates, ensuring they get timely support.
• Run safety trainings and report workplace incidents to protect employees and meet OSHA standards.
• Keep communication open between HR and staff through regular updates, helping build trust and boost morale.

• Processed payroll for over 100 employees bi-weekly, ensuring everything was accurate and on time.
• Designed and ran safety and job-specific training sessions to help improve performance and reduce accidents.
• Supported employees during benefits enrollment, answered questions about health coverage, 401(k), and FMLA.
• Handled employee issues and disciplinary actions, always making sure documentation and policies were followed.
• Managed the hiring process, from screening candidates to welcoming new hires.
• Helped roll out HR policies and procedures to support legal compliance and improve communication.
• Assisted with exit interviews, performance reviews, and reports to support compliance and improvement efforts.
• Managed drug testing and supported the company’s drug-free policy to maintain a safe workplace.
• Maintained up-to-date employee files and supported various HR tasks and special projects.

• Supported over 700 employees across 11 U.S. and Canadian locations with all HR needs.
• Handled employee concerns, led investigations, and created performance plans when needed.
• Conducted audits, verified I-9s, and made sure employees signed and understood company policies.
• Entered job changes, updated schedules, and prepared HR reports to help leaders make informed decisions.
• Kept personnel files accurate and confidential, always protecting employee privacy.
• Managed budgets for office supplies and made sure purchases stayed within company guidelines.