Overview
Work History
Education
Skills
Timeline

Cynthia Powell

Receptionist/Administrative Assistant
New York,NY

Overview

8
8
years of professional experience
1
1
year of post-secondary education

Work History

Administrative Assistant/Receptionist

Hmg Plus
03.2022 - 12.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Facilitated collaboration within team by organizing regular meetings and tracking project progress.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Maintained inventory of office supplies and placed orders.
  • Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
  • Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
  • Conducted research for project proposals, compiling information that supported winning bids.
  • Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.

Executive Assistant

Mutual of America Financial Group
12.2018 - 12.2020
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Answered high volume of phone calls and email inquiries.
  • Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
  • Maintained strict confidentiality of sensitive information, upholding company's privacy policies and ethical standards.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.

Receptionist

Mutual of America Financial Group
08.2016 - 12.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Sorted, received, and distributed mail correspondence between departments and personnel.

Education

No Degree - Business Administration

College of New Rochelle , New Rochelle, NY
01.2015 - 06.2016

Skills

  • Computer skills
  • Office administration
  • Administrative support
  • Microsoft Word
  • Microsoft Excel
  • Microsoft outlook
  • Filing
  • Strong problem solver
  • Scheduling
  • Microsoft Office Suite
  • Scheduling and calendar management
  • Excel spreadsheets
  • Appointment scheduling
  • Calendar management
  • Spreadsheets
  • Multi-line phone proficiency
  • Event coordination
  • Internet research
  • File organization

Prioritization

Timeline

Administrative Assistant/Receptionist - Hmg Plus
03.2022 - 12.2023
Executive Assistant - Mutual of America Financial Group
12.2018 - 12.2020
Receptionist - Mutual of America Financial Group
08.2016 - 12.2018
College of New Rochelle - No Degree, Business Administration
01.2015 - 06.2016

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Cynthia PowellReceptionist/Administrative Assistant