Naciely A Pena
River Ridge
Summary
Demonstrates open-mindedness and reliability to establish strong professional relationships. Meets or exceeds expectations through diligent task execution. Effective communication style enhances collaboration and team performance. Skilled in customer service, multitasking, and time management, dedicated to providing positive customer experiences.
Overview
6
6
years of professional experience
Work History
Sales Ambassador
clear plus
Kenner
08.2024 - Current
- Verified member identities and confirmed active flight statuses to enhance security processes.
- Greeted members upon arrival, facilitating smooth entry into airport premises.
- Assisted members to TSA checkpoints, transferring identities to TSO for seamless processing.
- Informed travelers about membership benefits and partnerships provided by Clear.
- Guided non-members and addressed inquiries to enhance overall customer experience.
Team Member
Hms host at airport
Kenner
02.2024 - 08.2024
- Organized inventory shelves to optimize access and maintain stock levels.
- Addressed customer needs by responding promptly to specific requests.
- Served food while ensuring cleanliness of service area.
Receiving team
Macy's
Metairie
08.2022 - 09.2023
- Worked with cross-functional teams to achieve goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Managed inventory and supplies to ensure materials were available when needed.
Sales associate
Golden Quality Jewelry
Kenner
06.2021 - 06.2022
- Executed cashier duties including payment acceptance, receipt issuance, and change calculation.
- Resolved issues with strong problem-solving skills, ensuring customer satisfaction.
- Prioritized tasks to achieve service goals efficiently.
- Assisted jeweler with repairs while supervising store operations.
- Provided exceptional customer service to meet individual needs and preferences.
- Operated equipment and machinery in compliance with safety guidelines.
Cashier
Chuck E Cheese
Metairie
05.2021 - 10.2021
Sales associate
The children's Place
Elmwood
06.2020 - 02.2021
- Executed cashier duties, including processing payments and issuing receipts.
- Maintained cleanliness of store environment, ensuring tidy floors and displays.
- Received product shipments and organized items on retail shelves.
- Calculated purchases and processed cash or credit transactions efficiently.
- Provided accurate information about products, prices, and services to customers.
- Assisted customers in locating specific products and addressing inquiries.
- Responded to incoming calls to inform customers about store offerings.
- Answered questions regarding product features, pricing, and stock availability.
Cashier
Chuck E Cheese
Metairie
06.2019 - 06.2020
- Resolved customer complaints professionally in accordance with company policy.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Checked personal identifications during alcohol and tobacco sales.
- Stocked shelves with merchandise when needed.
- Used suggestive selling techniques to promote add-on sales.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
High School - Principles of Business, Business Computer Application
Riverdale High School
Jefferson, LA05.2021
Skills
- Customer service
- Membership management
- Inventory management
- Problem solving
- Effective communication
- Customer engagement
- Organizational skills
- Team player
- bilingual
References
Available upon request
Volunteer Experience
- Cleaning Church, 01/01/16, 12/31/19
- Care for children at church ages 9-11, 01/01/17, 12/31/19
Languages
- Spanish, Bilingual
- English, Bilingual
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Sales Ambassador
clear plus
08.2024 - Current
Team Member
Hms host at airport
02.2024 - 08.2024
Receiving team
Macy's
08.2022 - 09.2023
Sales associate
Golden Quality Jewelry
06.2021 - 06.2022
Cashier
Chuck E Cheese
05.2021 - 10.2021
Sales associate
The children's Place
06.2020 - 02.2021
Cashier
Chuck E Cheese
06.2019 - 06.2020
High School - Principles of Business, Business Computer Application
Riverdale High School
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