Tina Sellers

• Managed inbound and outbound calls for diverse businesses, including medical and legal offices.
• Served as Appointment Scheduler, Customer Service Representative, and Receptionist based on business needs.
• Scheduled and confirmed appointments efficiently to enhance operational flow.
• Executed data entry tasks accurately into various computer systems.
• Updated and recorded client information to ensure accurate account maintenance.
• Verified completion of necessary forms prior to submission for processing.
• Resolved customer inquiries and complaints by providing timely solutions.

• Provided customer service solutions for Dish Network while working from home.
• Handled inquiries and troubleshooting requests regarding accounts and Dish equipment.
• Utilized Flows and Knowledge pages to resolve customer issues efficiently.
• Followed established scripts to ensure consistent service delivery.
• Completed technical support training to enhance problem-solving skills.
• Demonstrated strong communication skills in customer interactions.
• Maintained high standards of service quality in a remote work environment.

• Conducted political surveys as a remote survey interviewer using the ViciDial system.
• Utilized scripts to engage participants and facilitate complete survey responses
• Managed the automatic calling system to initiate contact with survey participants.
• Strived for high completion rates by encouraging participants to answer all questions
• Adapted work schedule based on election cycles, resulting in reduced hours
• Maintained professionalism and rapport while interacting with diverse respondents

Achieved efficient processing of customer transactions at a retail discount store.

• Balanced registers and maintained accurate cash drawer at end of shifts.
• Trained new cashiers, focusing on operational procedures and customer service excellence.
• Managed returns and exchanges while adhering to company policies.
• Worked collaboratively with team members to promote positive shopping experiences.
• Executed payment processing through cash, check, credit card, gift card, or automatic debit accurately.
• Operated cash register and POS system for seamless transactions.

• I opened the store and ran the store from 7am until 3pm on my own.
• I ran the register, credit card machine, phone card machine, EBT machine, ran the lottery, etc.
• I put up the stock and made sure the store was clean.
• I filled out the paperwork, kept up with money in the safe and counted down the teals.

• Established daily cash handling procedures to ensure accuracy in safe funds.
• Supervised store operations during manager's absence, maintaining policy compliance.
• Trained new employees on customer service standards and store protocols.
• Managed inventory control, restocked shelves, and organized merchandise displays.
• Processed customer transactions accurately at the register, ensuring efficient cash handling.
• Maintained cleanliness and safety within the store by following established protocols.
• Resolved customer complaints professionally while adhering to company policies.
• Implemented loss prevention strategies to minimize store shrinkage.

• Provided assistance with daily living activities, including feeding, bathing, and dressing residents.
• Maintained accurate logs and nurses' notes for each resident's care.
• Monitored vital signs and reported significant changes to nursing staff promptly.
• Communicated effectively with residents, families, and interdisciplinary team members to coordinate care.
• Collaborated with nursing staff to implement personalized care plans for each resident.
• Observed and reported unusual symptoms and changes to charge nurse for immediate action.
• Executed safe turning and repositioning of residents to prevent pressure ulcers.
• Assisted patients with ambulation using appropriate equipment while ensuring safety.

• Provided transportation to developmentally disabled individuals while ensuring medication compliance.
• Assisted with hygiene and daily living activities, maintaining meticulous nursing notes.
• Collaborated with client care team to continuously update individualized care plans.
• Monitored clients’ health, reporting significant changes in physical and mental status.
• Tracked vital signs and medication usage, documenting variances and adverse responses.
• Planned and prepared nutritious meals adhering to dietary restrictions such as diabetic and low sodium.
• Utilized adaptive equipment, including wheelchairs and walkers, to enhance mobility support.
• Ensured patient safety by monitoring environments and responding swiftly to emergencies.