Haley Loper
Tacoma,WA
Summary
Dynamic hospitality expert with a strong work ethic and exceptional customer service skills. Proven ability to enhance guest experiences through relationship building and effective team collaboration. Skilled in beverage preparation and inventory management, consistently maintaining a clean and welcoming environment while upholding high service standards.
Overview
11
11
years of professional experience
Work History
Bar Lead
Farrelli's Pizza
Yelm, WA
04.2024 - Current
- Manage bar operations, ensuring compliance with health and safety regulations.
- Train staff on beverage preparation techniques and customer service standards.
- Establish rapprt with guests by providing exceptional service and maintaining a clean, welcoming environment.
- Keep detailed inventories and maintain relationships with outside reps and distributors.
- Engage in suggestive selling and other sales techniques.
Bartender
Farrelli's Pizza
Yelm, WA
12.2022 - Current
- Craft and serve a diverse range of cocktails and beverages, ensuring customer satisfaction.
- Collaborate with kitchen and support staff to execute food and beverage service for optimal dining experiences.
- Maintain cleanliness and organization of the bar area, adhering to health and safety standards.
- Manage cash register operations, accurately processing payments and handling customer transactions.
- Maintain knowledge of recipes and menu items to provide recommendations.
- Execute pulltab operations while simultaneously managing the bar and floor.
Server
Farrelli's Pizza
DuPont, WA
06.2016 - 12.2022
- Delivered exceptional customer service by efficiently taking orders and addressing inquiries.
- Collaborated with kitchen staff to ensure prompt food preparation and delivery.
- Trained new servers on menu knowledge and service standards.
- Managed inventory levels and assisted in restocking supplies to maintain workflow efficiency.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Host
Farrelli's Pizza
DuPont, WA
05.2015 - 06.2016
- Greeted and seated guests promptly, enhancing customer experience and satisfaction.
- Managed the reservation system, ensuring efficiency during peak hours.
- Trained new hosts on company policies, procedures, and customer service standards.
- Monitored the dining area for cleanliness and readiness, and provided support for the waitstaff during peak business.
- Maintained an organized workspace.
- Promptly answered calls and inquiries, providing information about the menu and policies.
Education
Associate of Arts -
Pierce College
Steilacoom, WA06-2016
Skills
- Strong work ethic
- Exceptional customer service
- Team collaboration
- Highly reliable
- Multitasking and organization
- Relationship building
Timeline
Bar Lead
Farrelli's Pizza
04.2024 - Current
Bartender
Farrelli's Pizza
12.2022 - Current
Server
Farrelli's Pizza
06.2016 - 12.2022
Host
Farrelli's Pizza
05.2015 - 06.2016
Associate of Arts -
Pierce College