Anthony Rienecker
Huntersville,NC
Summary
Motivated with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable experiences.
Overview
1
1
year of professional experience
Work History
Host/Server Shift Leader
Bob Evans
Huntersville, NC
06.2021 - Current
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Bussed and reset tables to keep dining room and work areas clean.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic [Type] restaurant while maintaining calm, professional demeanor.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Education
High School Diploma -
William Amos Hough High School
Cornelius, NC06.2021
Skills
- Relationship Building
- Conflict and Complaint Resolution
- Order Accuracy and Delivery
- High Energy and Stamina
- Cleaning and Sanitizing
- Warm and Friendly
- Specials Promotion and Upselling
- Point of Sale Systems
- Service-Oriented
- Bathroom Servicing
- Transactions and Cash Handling
- Able to Lift 30 Pounds
- Team Player
- Customer Service and Rapport
- Reliable and Responsible
Timeline
Host/Server Shift Leader
Bob Evans
06.2021 - Current
High School Diploma -
William Amos Hough High School
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