Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mamoudou Kaba

The Bronx,NY

Summary

Versatile and dedicated professional with experience in customer service and security, notably at Laguipres SA. Excelled in enhancing customer satisfaction and maintaining safety, showcasing critical thinking and professionalism. Trained peers, ensuring timely service and security vigilance, demonstrating reliability and physical stamina.

Overview

10
10
years of professional experience

Work History

Delivery Rider

DoorDash
01.2024 - Current
  • Resolved customer complaints promptly and professionally, maintaining a positive relationship between the business and its clients.
  • Stayed updated on company policies, procedures, and promotions to assist customers with any inquiries effectively.
  • Assisted in training new delivery riders by sharing best practices and offering support when needed.
  • Enhanced customer satisfaction by ensuring timely deliveries and maintaining clear communication throughout the process.

Restaurant Worker

Miami
01.2018 - 03.2021
  • Greeted customers at front counter to answer questions and input meal orders into POS system.
  • Stocked condiments, filled specialty machines with drink mixes and prepped fryer items to prepare for peak hours.
  • Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
  • Enhanced customer satisfaction by providing timely and efficient service to restaurant patrons.

Security Officer

Laguipres SA
05.2014 - 12.2017
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Examined doors, windows and gates to verify security.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Wrote detailed reports of all security breaches and investigations.

Education

High School Diploma -

Koffi Annan
Guinea Conakry
2022

Skills

  • Professionalism and Courtesy
  • Traffic Rules Compliance
  • Reliability and punctuality
  • Safety Awareness Training
  • Physical Stamina and Endurance
  • Critical thinking abilities

Languages

French
Full Professional
madingo
Full Professional
sousou
Full Professional
Bambara
Full Professional
fulani
Limited Working

Timeline

Delivery Rider

DoorDash
01.2024 - Current

Restaurant Worker

Miami
01.2018 - 03.2021

Security Officer

Laguipres SA
05.2014 - 12.2017

High School Diploma -

Koffi Annan

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Mamoudou Kaba