Theresa Collins
Sandy Springs,GA
Summary
Versatile team member offering over 4 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
4
4
years of professional experience
Work History
Customer Support Specailst
Darwill
Woodstock, GA
08.2024 - Current
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Monitored call center activities using analytics tools such as Salesforce Service Cloud Reports.
Tank Shop Helper
Howard Industires
Sanderville , MS
02.2024 - 06.2025
- Fabricated parts by using personal expertise, advanced machinery and specific production instructions.
- Scheduled maintenance and directed repairs on shop machinery and tools.
Customer Service Representative
Lowes Home Improvment
Starkville , MS
09.2021 - 02.2024
- Answered customer inquiries via phone, email, and chat.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Bachelor Of Applied Arts And Science - Psychology
Mississippi State University
Starkville, MS12-2025
High School Diploma -
Heidelberg High School
Heidelberg, MS2019
Skills
- Ul>
- Safety awareness
- P>Handling Customer Complaints
- P>Product display setup
- P>Maintaining store appearance
- P>Multitasking
- P>Time Management
- Problem-solving
Personal Information
Title:
Timeline
Customer Support Specailst
Darwill
08.2024 - Current
Tank Shop Helper
Howard Industires
02.2024 - 06.2025
Customer Service Representative
Lowes Home Improvment
09.2021 - 02.2024
Bachelor Of Applied Arts And Science - Psychology
Mississippi State University
High School Diploma -
Heidelberg High School
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