Alicia Lowe
Summary
*Detailed Collections bringing over 2 years in accounts receivable and collections. Adept at reaching out to account holders by phone, mail and email.
* Skilled in resolving collection issues, adjusting accounts and correcting discrepancies or short payments. Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
The Distribution Point
09.2023 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Participated in training programs to enhance product knowledge and customer service skills.
Temporary Employee
ADESA/Carvana Car Auction
01.2023 - 07.2023
- Drive cars all over the lot to mechanics, auto body, Detail, Clean Car, and then I put them online for the auction every Wednesday then I drive cars through the auction
- If cars don't start we jump them off.
Account Manager WFH
Alorica
04.2022 - 10.2022
- Credit Card Assessment, Problem Solving, Helping card members stay current, Setting card members up on payment programs, Looking over their account statements, Debt Settlements, Customer service, Setting up PTP, ACH payments.
Home Health Aide
Sunbridge Home Health Care
09.2021 - 04.2022
- Light house keeping, Grocery Shopping, Assistant with paying their bills, Assistant with baths (wash back/watch out to make sure they don't fall).
Financial Support Rep
EBSCO Industries, Inc
04.2005 - 06.2020
- Fax/Email payment letters and invoices to publishers daily, Put wire work together to take to payment research, File daily reports, Print orders, Redeposit Checks, Prepare and mail checks and invoices out regularly, Scan, special projects for managers.
Education
Business Administration
Chelsea High School
Columbiana, AL06.1992
Skills
- Teamwork
- Greeting the public
- Customer service
- Collections
- Microsoft Outlook
- Data Entry
- Records Management
- Research
- Proofreading
- Paperwork Processing
- Team Development
- Product Sales
- Clerical Support
Timeline
Customer Service Representative
The Distribution Point
09.2023 - 09.2024
Temporary Employee
ADESA/Carvana Car Auction
01.2023 - 07.2023
Account Manager WFH
Alorica
04.2022 - 10.2022
Home Health Aide
Sunbridge Home Health Care
09.2021 - 04.2022
Financial Support Rep
EBSCO Industries, Inc
04.2005 - 06.2020
Business Administration
Chelsea High School
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