Justice Taylor

Work History

DHL

Erlanger, KY

08.2021 - Current

Inventory organization and maintenance
Unassisted heavy lifting up to 75 pounds
Pick packages from chutes and load them into containers that get transported into airplanes
Check for Damaged packages trainer/housekeeping
Handled packages with care while transporting from truck to loading dock.
Maintained organized work area by storing equipment safely and properly.
Adhered to company safety protocols and complied with OSHA standards.

Holiday inn Express and Suites

Cincinnati, OH

08.2018 - 03.2020

Train all new housekeeping employees
Teach them to always have a positive attitude
Teach them basics of housekeeping do's and don't(s)
Teach them the proper of deep cleaning room
I also accommodate guest who have been staying at the hotel for a whole showing them that we
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Disposed of trash and recyclables each day to avoid waste buildup.
Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
Restocked room supplies such as facial tissues for personal touch with every job.
Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Verified cleanliness and organization of storage areas and carts.
Adhered to professional house cleaning checklist.
Engaged with guests on room requirements and amenities to promote overall satisfaction.

Toys 'R' Us

01.2017 - 06.2018

Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Monitored security and handled incidents calmly.
Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

Citibank, Citi

Florence, KY

04.2014 - 10.2016

Worked with clients to address and respond to client and partnership management issues.
Answered customer questions and explained available services such as deposit accounts, bonds and securities.
Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Carried out day-day-day duties accurately and efficiently.
Demonstrated respect, friendliness and willingness to help wherever needed.
Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
Checked completed work for proper spelling, grammar, punctuation and format.
Prepared data by compiling and sorting information.
Used Microsoft word to prepare reports, correspondences and other required documentation.
Organized and prioritized proofreading, spell checking, document filing and data entry.
Typed official correspondence and reports from handwritten notes and other information sources.