Nelana Deabreu
Amityville,N.Y.
Summary
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employees who feels empowered to contribute to company's success. I'm am detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Store Manager
MUJI U.S.A. LIMITED
02.2011 - Current
- Recruiting, hiring and training sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings while exceeding sales goals and accomplish business objectives
- Create an effective employee schedules based on forecasted customer levels, employee availability, and service requirements.
- Complete staff payroll bi-weekly.
- Upheld and proactive communicate store programs and standards to employees for optimal quality, freshness, safety and cleanliness in fast-paced environment.
- Managed cash control, and store opening and closing procedures.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
Receptionist
Union Dental
09.2007 - 11.2009
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered phone promptly and directed incoming calls to correct offices and responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Handled cash transactions and maintained sales and payments records accurately.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Page
Queens Public Library
05.2007 - 01.2008
- Greet customers throughout the library and promote a welcoming atmosphere.
- Sort and shelving of books.
- Assists the public in use of basic technology including the self-checkout.
Sales Associate
Mony’s
09.2005 - 01.2007
- Helped customers complete purchases, locate items and answering questions and fulfilling requests.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
Associate Degree -
Queensborough Community College
Bayside, NY08.2005
High School Diploma -
August Martin High School
Jamaica, NY06.2005
Skills
- Customer Service, Business Management Principles and Leadership
- Excellent Organizational, Communication and Adaptability
- Microsoft Office, Word and Excel
- ADP Workforce Now
- Accurate Cash Handling
Certification
- Sexual Harassment Training
- PCI Training
Timeline
Store Manager
MUJI U.S.A. LIMITED
02.2011 - Current
Receptionist
Union Dental
09.2007 - 11.2009
Page
Queens Public Library
05.2007 - 01.2008
Sales Associate
Mony’s
09.2005 - 01.2007
Associate Degree -
Queensborough Community College
High School Diploma -
August Martin High School
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