Yazmin Pineda
Hanover Park,IL
Summary
Well-qualified Property Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
Towne And Country Apartments (HHDC)
West Chicago, IL
07.2021 - Current
- Handle tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Followed up on delinquent tenants and coordinated collection procedures.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Process re-certifications (i.e., set up interviews, assist with filling out forms, perform rent calculations, prepare leases)
- Assist in preparation of monthly reports and special reports
- Maintain names on waiting list; conduct annual updating/opening and closing of lists.
- Assist with move-in and move-out procedure; prepare necessary documents.
- Assist with applicant screening in accordance with the tenant selection criteria.
- Assist with follow-up inspections of maintenance work and survey resident satisfaction.
Leasing Administrative Assistant
Towne & Country Apartments (HHDC)
West Chicago, IL
01.2017 - 06.2021
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Increased customer service success rates by quickly resolving issues.
- Completed daily logs for management review.
- Collect initial deposit fees and rental payments, and kept accurate records of all financial transactions.
- Process and create work orders as needed for maintenance staff.
Claims Processor
Digitek Computer Products
Itasca, IL
03.2014 - 10.2016
- Determined proper course of action for claims processing.
- Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
- Documented and communicated timely claims information while supporting accurate outcomes.
- Investigated properties to determine extent of damage and estimate repair costs.
- Followed up on potentially fraudulent claims initiated by claims representatives.
- Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
- Checked documentation for accuracy and validity on updated systems.
Education
High School Diploma -
Bartlett High School
Bartlett, IL05.2009
Skills
- Administrative Leadership
- Fair Housing Laws Knowledge
- Bilingual (English and Spanish)
- Property Management Software Understanding
- Effective Conflict Resolution
- Customer Satisfaction
- Occupant Retention
- Screening Procedures
- Grounds and Facility Inspection
- Proficient in MS word, Excel, WIndows and Outlook
Certification
- Licensed Real Estate Leasing Agent
- Certified Occupancy Specialist, NCHM
- Enterprise Income Verification Specialist, NCHM
Timeline
Assistant Property Manager
Towne And Country Apartments (HHDC)
07.2021 - Current
Leasing Administrative Assistant
Towne & Country Apartments (HHDC)
01.2017 - 06.2021
Claims Processor
Digitek Computer Products
03.2014 - 10.2016
High School Diploma -
Bartlett High School
Similar Profiles
Leticia ValadezLeticia Valadez
A/P Specialist at HHDCA/P Specialist at HHDC
Wissam El KheirWissam El Kheir
Support Worker at HHDCSupport Worker at HHDC
Gonzalo AguilarGonzalo Aguilar
MAINTENANCE TECHNICIAN at HHDCMAINTENANCE TECHNICIAN at HHDC
OMER MOHAMMEDOMER MOHAMMED
Retail Sales Advisor at Best BuyRetail Sales Advisor at Best Buy
Jeffery CarloJeffery Carlo
Station Manager at True North ShellStation Manager at True North Shell