Jennifer Herrera
Hialeah,FL
Summary
A Supportive Enrollment/Correspondance Specialist with extensive application engagement and dedicated service skills. Fluent bilingual with the skill to maintain accurate records, schedule appointments, and handle various administrative responsibilities. Considered knowledgeable with over 2 years of experience in healthcare. Excellent reputation for resolving problems and improving member/patient satisfaction.
Overview
2
2
years of professional experience
Work History
Correspondance Specialist
Clear Spring Healthcare
Miramar, FL
02.2021 - Current
- Followed all company policies and procedures such as HIPPA to deliver quality work.
- Listened and responded to member requests and forwarded necessary information to superiors.
- Attended training programs to deepen professional skillset and assisted in training fellow team members on existing and new training programs.
- Kept detailed records of project progress, discrepancies, and other enrollment issues.
- Reviewed applications and determined if any information was missing or needed to be worked.
- Worked anywhere from 50-100 tickets a day, as well as completed outbound calls.
- Developed extensive fact-checking and research skills as a result of continuously reviewing different programs and options.
- Used MedHok, MARx, and Market Prominence to maintain hundreds of member files, file notes, and document all communication between applicants.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Member Service Representative
Clear Spring Healthcare
Miramar, FL
02.2021 - Current
- Helped large volume of members, providers, and prospective members every day with positive attitude and focus on customer satisfaction, over 75 calls a day.
- Assisted members with correcting account, service and system issues by educating them on required forms and technical processes.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse member questions.
- Researched and rapidly resolved client conflicts to maintain key accounts.
Education
Bachelor of Arts -
Florida International University
Miami, FL08.2025
High School Diploma -
Miami Lakes Educational Center
Miami Lakes, FL06.2020
Skills
- Inbound Phone Calls
- Special Assignments
- Information Inputting
- Eligibility Requirements
- Medicare Compliance
- Documenting Calls
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Correspondance Specialist
Clear Spring Healthcare
02.2021 - Current
Member Service Representative
Clear Spring Healthcare
02.2021 - Current
Bachelor of Arts -
Florida International University
High School Diploma -
Miami Lakes Educational Center
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